One Call Insurance Switches to LexisNexis® Risk Solutions and Increases Fraud Detection Rate by ~60%.
One Call Insurance is Cemented as One of the Top Anti-Fraud Insurance Brokers in the UK.
CUSTOMER
One Call Insurance
REQUIREMENTS
SOLUTION
By switching to LexisNexis® ThreatMetrix®, One Call Insurance was able to leverage global shared intelligence relating to an applicant’s true digital identity.
BOTTOM LINE
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“The system is a lot easier and it has sped up the process. We are now much more confident—when there is no flag by ThreatMetrix, there is a minimal chance of fraud.”
— Josh Barnsdale, One Call Insurance
Overview
One Call Insurance is one of the largest independent insurance brokers in the UK. Founded in 1995, One Call Insurance hit the 500,000 customer milestone in 2018, writing millions in gross written premiums. It was experiencing a wide range of fraud, including:
When One Call Insurance switched to LexisNexis ThreatMetrix, it was able to:
Business Problem
Despite a robust fraud detection solution, One Call Insurance couldn’t always identify a fraud ring or ghost broker until it saw subsequent policies with unusual links to the first. The initial policy slipped under the radar, then another policy appeared from the same device, or with the same email address or telephone number, and the fraud ring was exposed. It was missing the opportunity for early, proactive detection.
One Call Insurance needed a solution that could authenticate all applications from the outset, looking holistically at connections between devices, locations, email addresses and threat intelligence to detect anomalies that might indicate fraud right from the first application.
"When we switched to ThreatMetrix we saw an enhancement from their digital identity capabilities. Some of their rules were predicting fraud at 50 percent, which is very, very high."
— Josh Barnsdale, One Call Insurance
Leveraging ThreatMetrix Digital Identity Graphs to reliably identify fraud rings
The ThreatMetrix solution is underpinned by the LexisNexis® Digital Identity Network® which harnesses global shared intelligence from millions of daily consumer interactions including logins, payments and new account applications. Using this information, the ThreatMetrix solution creates a unique digital identity for each user by analysing the myriad connections between devices, locations and anonymised personal information.
Digital Identities are created by combining the following key intelligence:
Long-term success