The RiskNarrative platform has access to existing global Consortia, providing the latest insight (e.g., devices and email addresses) known to be linked to fraud or financial crime so they can be decisioned in customer flows. In addition, our own Global Consortium provides actionable intelligence across applications and transactions. Powered by the latest Machine Learning, it further underpins a unique unified risk score.
Virtual Agent, our proprietary Machine Learning model, learns from decisions made by live agents. When enabled, it can automatically emulate human agent activity when required – for instance, when a fraud referral requires action at night and live agent resource is limited. By retraining using live agent data, Virtual Agent offers impressive automated decisioning that continuously improves over time.