Administrative Services
Managed Services Analyst I

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  • Brand: LexisNexis Risk Solutions
  • Location: Cardiff, Vale of Glamorgan, United Kingdom
  • Contract Type: Regular
  • Schedule: 37.5
  • Job ID: R57848

Managed Services Analyst

The Managed Services Analyst I will be responsible for processing large data files through our internal products and returning the results to our Customers within set deadlines. They will be required to cleanse data files to ensure they provide the best results and services for our Customers.

Responsibilities

• Process large data files through internal systems and ensure deadlines are met

• Cleanse large data files to ensure they meet the requirements to yield the best results from our products

• Create projects on our internal systems and ensure information is captured accurately

• Securely send files to Customers and ensure invoices are created correctly

• Peer review colleagues’ work

• Engage with and support key stakeholders from across the business

• Engage with Customers to ensure expectations are being met

• Learn and apply new software once onboarded to improve processes

• Where required, speak directly to individuals to verify their details are correct

• Where required, complete general admin tasks to help the success of our projects

• Perform other duties as reasonably assigned

Competencies

Invested in Personal Development & Continuous Improvement

• Is curious and keen to learn and develop new ideas, skills and knowledge

• Takes onboard and acts upon feedback

• Identifies process improvements and takes ownership of enacting solutions

Communicates

Clearly, Concisely & Proactively

• Demonstrates effective conversational skills, including active listening and questioning

• Is able to clearly articulate their area of expertise to individuals with less understanding

• Actively participates in team and coaching meetings

Collaboration and Teamwork

• Develops co-operative working relationships within the team and wider business

• Is approachable and friendly to both internal and external stakeholders

• Supports team members wherever possible to help meet business goals and objectives

Technically Skilled and Adaptable

• Is experienced with MS Office products (especially Excel)

• Driven to learn new software where it can improve processes

• Keen to learn their role to expert level and be a trusted representative of their area

#LI-PL1

#LI-Hybrid

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form. EEO is the Law Supplement. Pay Transparency.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form. EEO is the Law Supplement. Pay Transparency.