What this Processing Notice covers
This Privacy Notice applies to the Insurance Services division of LexisNexis® Risk Solutions ("we" or "us") (part of the RELX companies). LexisNexis® Risk Solutions provides products and services to business customers (such as insurers, brokers, other insurance intermediaries and their comparison service providers) (our “Customers”) to help in their validation, integration and management of your identity when you’re applying for general insurance products, including but not limited to home, motor, health, or commercial insurance, to assist in their onboarding of new customers, their assessment for the purposes of pricing and underwriting of insurance risk, to facilitate policy and claims management and assist with potential fraud identification.
We may also use personal data to develop, improve and test our products and services to validate that the data is being used accurately and that our systems are functioning correctly, more information on how we do this is provided in the section Using personal data for our and our Customers’ legitimate interests.
This Privacy Notice addresses where LexisNexis® Risk Solutions acts as a data controller of your personal data in order to provide our products and services to our Customers. It does not include services where LexisNexis® Risk Solutions acts solely as a data processor of personal data on behalf of Customers.
For further information about the usage of your personal data, please see the How we use personal data section below.
Who controls your personal data
Our Customers who use our services and some of our suppliers from whom we obtain personal data are also data controllers. Our Customers may include insurers, brokers and other insurance intermediaries. These Customers may also operate through online insurance comparison services who also act as data controllers. The privacy notices of all of these parties will tell you more about how they use personal data.
For more information on the LexisNexis® Risk Solutions data controllers, please see the “How to contact us” section below.
What personal data is collected and from whom it is obtained
| Categories of personal data we use | Source of data | Products where used |
| Obtained from: Insurance providers and brokers | ||
| Quote information such as individual details like name, address and date of birth to identify the proposer, and any additional policyholders or named drivers or beneficiaries; identifying information for the asset, such as the property or vehicle to be insured; information you declare on the quote such as previous claims experience, your occupation, your expected mileage or where you keep your vehicle overnight | When an individual requests a quote, or applies, for insurance, certain insurers, brokers and other insurance intermediaries will provide us with the details supplied by the individual within the quote. |
LexisNexis® Quote Intelligence; |
| Policy information such as individual details like name, address and date of birth to identify the proposer , and any additional policyholders or named drivers or beneficiaries; identifying information for the vehicle to be insured; the name of the insurer and the dates between which the policy has been in force; and other information about the policy such as no claims discount entitlement, the type of vehicle and the type of cover | When an individual buys, renews or cancels a motor insurance policy, certain insurers, brokers and other insurance intermediaries will add personal data and information about the individual's policy to our insurance industry database. These policy histories are regularly updated. | No Claims Discount Module for LexisNexis® Policy History Motor; LexisNexis® Policy Insights; LexisNexis® Attract™ for Motor; LexisNexis® Map View; LexisNexis® Precision Claims for Home; LexisNexis® Precision Claims for Motor; LexisNexis® Property Insights |
| Claims information such as the name and details of the insured party, information about the policy the claim was made against, the insured asset, the time & location of the claim, the cause, any fault status where applicable and the payments made to cover the claim | When an insured individual makes a claim, certain insurers and other insurance intermediaries will add personal data and information about the individual’s claim to our insurance industry database. The claims are regularly updated as required. | LexisNexis® Precision Claims for Home; LexisNexis® Precision Claims for Motor |
| Individual details for identification such as name, address, date of birth and date of record | When an insurer, brokers or other insurance intermediary provides us with information about an individual’s policy history we use the identification information to help match and link other data records from that individual | LexisNexis® LexID® for Insurance; LexisNexis® Informed Claims - Address Links and Alias Names; LexisNexis® Precision Claims for Home; LexisNexis® Precision Claims for Motor; LexisNexis® Property Insights |
| Special category personal data which is limited to motoring, non-motoring convictions, DVLA notifiable medical conditions (flag only) and pre-defined accident codes | When an individual requests a quote, or applies, for insurance, certain insurers, brokers and other insurance intermediaries will provide us with these details as supplied by the individual within the quote. |
LexisNexis® Quote Intelligence; LexisNexis® Precision Claims for Motor See Using special category personal data for reasons of substantial public interest |
| Obtained from: Public and publicly-available sources | ||
| Open Electoral Register such as individual details like name and address and the year of registration | We receive an extract of the Open Electoral Register | LexisNexis® Risk Insights; LexisNexis® Attract™ for Motor; LexisNexis® Risk Insights Score |
| Insolvency information such as individual details like name, address and date of birth; information about the insolvency including the type, relevant dates and current status | Credit related information on public record such as bankruptcy and insolvency databases that include the Individual Insolvency Register and information published by The Stationary Office | LexisNexis® Risk Insights; LexisNexis® Attract™ for Motor; LexisNexis® Risk Insights Score |
| Vehicle information including the VIN or VRN of a vehicle and associated vehicle data | Open Government License and by agreement | LexisNexis® Vehicle Build; LexisNexis® Vehicle Insights; Vehicle Risk Data |
| County and High Court Judgments information, such as individual details like name, address and date of birth; information on court judgments that have been issued including how much money was owed and whether the judgment has been satisfied | Registry Trust Limited | LexisNexis® Risk Insights; LexisNexis® Attract™ for Motor; LexisNexis® Risk Insights Score |
| Property Information based on the address we receive information such as property type and sale prices |
Her Majesty’s Land Registry |
LexisNexis® Risk Insights; LexisNexis® Attract™ for Motor; LexisNexis® Risk Insights Score; LexisNexis® Geospatial Intelligence and LexisNexis® Map View; LexisNexis® Property Insights |
| Geospatial Information such as flood etc. | Various sources leveraging the Open Government Licence and Crown Copyright, such as the Environment Agency Office for National Statistics | LexisNexis® Geospatial Intelligence and LexisNexis® Map View |
| Registered commercial entity information such as names of company directors and persons with significant control | Companies House |
LexisNexis® Risk Insights; |
| Individual details for identification such as name, address, date of birth and date of record | We use the identification information from publicly available sources to help match and link other data records from that individual |
LexisNexis® LexID® for Insurance; |
| Obtained from: Other Parties | ||
| LexisNexis® Risk Solutions also receives data from commercial sources. This includes individual details such as names and addresses, or identification data such as the VIN or VRN of a vehicle and associated vehicle data, property features and consumer insight data including postcode level consumer geodemographic segmentations | Third party data partners |
LexisNexis® Vehicle Build; |
| LexisNexis® Risk Solutions receives data from other RELX companies. This includes identification data (such as names and email addresses) and fraud prevention indicators (related to email address usage). | Other members of the RELX | For further information please refer to https://risk.lexisnexis.com/corporate/processing-notices/emailage |
| Individual details for identification such as name, address, date of birth, telephone numbers and email addresses | We use the identification information from commercial sources to help match and link other data records from that individual |
LexisNexis® LexID® for Insurance; |
How we use personal data
Using personal data for our and our Customers’ legitimate interests
We use personal data to develop, improve, test and deliver our products and services, to help our Customers to onboard and integrate their customers, price and underwrite insurance policies, check and manage the identities of people applying for policies, support them in meeting their regulatory compliance obligations, manage the policy and any claims made under the policy and to identify potential fraud.
Our legitimate interest is, therefore, in facilitating the provision of our products and services to the insurance industry through recognition of our Customers’ need to quickly and accurately assess insurance risk, meet their compliance obligations, for policy and claims management and to reduce the likelihood of fraud. We do this by making comprehensive, consistent and accurate data available to the insurance market in a cost-effective way, irrespective of our Customers’ sales channel.
We do not decide the price of insurance policies or make any decisions on behalf of our Customers; our Customers do this independently. The products and services we provide to our Customers, as described in this Privacy Notice, are just one of the factors that our Customers consider when making a decision about you and we only permit our Customers to use the data we provide for the purposes described in this Privacy Notice.
We have set out more information about how our products and services are used for these legitimate business interests in processing personal data below:
| Purpose | How is personal data used and why? |
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To match and link your personal data records |
LexisNexis® LexID for Insurance This can be assigned to each of our Customer’s consumers’ records across their different data systems, enabling our Customers to create a connected view of their customers throughout the insurance policy lifecycle. This in turn allows them to improve their customer experience and gain operational efficiencies by linking together data related to, for example, different product holdings you have with that insurer. We use proprietary linking technology to match identifying data, such as name, address, and date of birth, across different data sources, as described in the section What personal data is collected and from whom it is obtained, in order to assign the unique LexID to consumer identities. |
| To assist our Customers in verifying data you provide, assessing insurance risk, managing your insurance policy or insurance claim and preventing fraud |
No Claims Discount Module for LexisNexis® Policy History Motor The No Claims Discount Module helps our Customers in their validation of your entitlement to a discount for not having previous claims by comparing the information you provide to our Customers with the No Claims Discount history collated and shared from other Customers. |
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LexisNexis® Policy Insights If you’re a proposer, a policyholder, or a named driver, Policy Insights provides information to Customers about your previous motor insurance policies so you can obtain a quote for insurance and in support of managing your policy and any claims you may make. We use information contributed to us by other insurers and brokers such as where you live, vehicle information and previous insurance policies to analyse your motor insurance history and to provide facts that are useful to insurers for assessing and predicting future risk. |
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LexisNexis® Risk Insights Risk Insights can assist our Customers in understanding any risks associated with home, motor,commercial or other general insurance applicants or claimants. It does this by identifying, summarising and reporting on the presence or absence of certain public data such as county court judgment and insolvency data; data that may be accessed under the Open Government Licence in respect of the area in which you live, such as crime and unemployment data; and other data sources as described in the section What personal data is collected and from whom it is obtained. |
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LexisNexis® Risk Insights Score Risk Insights Score uses some of the data from the LexisNexis® Risk Insights dataset to create an insurance risk score. Insurers may use this at quote or renewal or when you make a claim as one of the factors to help inform their risk assessment. This score is a value between 200 and 997, with the highest scores representing the lowest risk to the insurer. This will include information such as your presence on the Open Electoral Register, county court judgment information and general indicators about the area in which you live, for example house prices, crime, and unemployment figures. |
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| LexisNexis® Attract™ for Motor Attract for Motor uses some of the data from our LexisNexis® Policy Insights and LexisNexis® Risk Insights datasets to create an insurance risk score. Insurers may use this at quote or renewal or when you make a claim as one of the factors to help inform their risk assessment. This score is a value between 200 and 997, with the highest scores representing the lowest risk to the insurer. This will include information, such as how long you have continuously held an insurance policy, your presence on the Open Electoral Register, county court judgment information and general indicators about the area in which you live, for example house prices, crime, and unemployment figures. |
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LexisNexis® Vehicle Build Vehicle Build allows our Customers to better understand the presence and type of vehicle safety features fitted to a declared vehicle. Vehicle Build standardises and classifies the numerous vehicle data points, as supplied by third party data partners including vehicle manufacturers, into a common classification using the specific Vehicle Identification Number (VIN). Insurers will share that VIN or Vehicle Registration Number (VRN) with us to assist them in detecting the presence of vehicle features on that vehicle so they may use this to assess the risk associated with that vehicle. |
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| LexisNexis® Vehicle Insights Vehicle Insights allows our Customers to better understand details about the vehicles they insure so that they can provide the most appropriate cover. Linked to the VRN (Vehicle Registration Number), vehicle details and associated insight is provided on the vehicle make, model, type and age, together with keeper changes and details recorded as part of the vehicle registration process. Where a specific Vehicle Manufacture has applied updates to improve vehicle security, this can be included. Road Tax (Vehicle Excise Status), Ministry of Transport (MOT) status and MOT history data is provided as made available under the Open Government License. Certain data fields are calculated or modelled to help our customers consume the data and derive insight from it. The vehicle valuation and estimated mileage is provided as they are important factors in calculating insurance cover and premiums. Information is provided based upon the VRN supplied by our customer. |
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LexisNexis® Quote Intelligence Quote Intelligence identifies certain potentially unexpected, unusual or inconsistent connections and declarations, either between quotes or between individuals named on quotes, undertaken by you over the previous 90 day period. When you apply for insurance, and our Customers engage us, we obtain information about your quote requests, which we use to help our Customers separate normal shopping behaviour from potentially fraudulent or higher risk behaviour. For example, it is accepted that different levels of voluntary excess payable on a policy may be selected in order to obtain a more favourable premium. However, some behaviour is not normal and could lead to an applicant fraudulently obtaining insurance at an unreasonably low price, such as inputting different dates of birth for the same person on different quote requests. This data includes, for example: date of birth, address, declared previous claims. We do not determine whether these differences, or the number of changes, are of importance to an insurance provider or whether it should affect the premium offered or insurance terms. Quote Intelligence simply notifies the insurance provider of information related to previous applications. |
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LexisNexis® Informed Claims - Linked Addresses and Alias Names Linked Addresses and Alias Names is a data source used by LexisNexis to support our Customers in their assessment of insurance risk and in the prevention of fraud. Linked Addresses and Alias Names identifies other addresses or names held within our databases and previously used by you that differ from that provided in your request for a quote for insurance, or when you make a claim. |
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LexisNexis® Property Insights LexisNexis Property Insights helps our Customers better understand and evaluate the presence of different property features, and the associated risks, of a residential property that is the subject of an insurance policy. Insurers will share that address with us so we can assist them in identifying the main features of the property to be insured, in the event of a change to the policy, or a claim being made. The insurer may also use this data to prefill application forms to give you a simpler and shorter application through verification of data, or they may compare the data returned with your declarations. |
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LexisNexis® Indicium and Consumer Plus Insurers may use this at quote or renewal as one of the factors to help inform their risk assessment. The score is a numeric value that is scaled according to the likely risk presented by an individual with the highest scores representing the lowest risk. We use information from data we access on behalf of our Customers to create an overall risk score that insurers may use as one factor to help them assess the price they offer for home, motor, commercial or other general insurance. The data included in these scores will differ by insurance provider but may include whether you have previously had a county court judgment or been bankrupt as well as other non-financial information from credit reference agencies and/or other commercially available indicators, such as the known demographics in the neighbourhood where you live. |
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LexisNexis® Geospatial Intelligence and LexisNexis® Map View
When you request a quote for property or motor insurance - whether this be through a price comparison site, broker or insurer website or by an enquiry made through a call centre or branch - that insurance provider will share that address with us to assist them in identifying the main geospatial features (for example, the presence of flood or subsidence risk) of the location where that property or vehicle are located. |
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| LexisNexis® Precision Claims for Home We provide personal data that helps insurers and brokers to make more informed underwriting and pricing decisions about home insurance policies, by providing information about the subject’s previous insurance claim history. We use information contributed to us by other insurance organisations such as where individuals live and previous insurance claims to analyse their historical insurance behaviour and to provide facts that are useful to insurers for predicting future risk. Each insurer will have its own criteria to assess what insurance cover to offer and what premium to set – and they use various factors to help them including the data we provide. We only permit our Customers to use this data to administer new and existing insurance claims as well as help prevent fraud and decide whether to offer insurance and, if so, what level of cover to offer and at what premium. |
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| LexisNexis® Precision Claims for Motor We provide personal data that helps insurers, brokers, and other intermediaries and third parties, to make more informed underwriting and pricing decisions about Motor insurance policies, by providing information about the subject’s previous insurance claim history. We use information contributed to us by other insurance organisations such as where individuals live and previous insurance claims, to analyse their historical insurance behaviour and to provide facts that are useful to insurers, brokers and other intermediaries and third parties for predicting future risk. Each insurer, broker and other intermediaries and third party will have its own criteria to assess what insurance cover to offer and what premium to set – and they use various factors to help them including the data we provide. We only permit our Customers to use this data to administer new and existing insurance claims as well as help prevent fraud and decide whether to offer insurance and, if so, what level of cover to offer and at what premium. |
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| LexisNexis® Emailage® Rapid
LexisNexis also provides services offered by an Emailage Affiliate that is a LexisNexis Risk Solutions company, part of the RELX Group™ of companies. Emailage Rapid provides two scores, one for identity validation and one for risk assessment. The identity validation score called a ‘Digital Confidence Score’ also known as ‘DCS’. DCS gives confidence score based on pairs of inputs, email and shipping address and generates an overall confidence score 1-100. The higher the score, the higher the level of confidence that these inputs belong to the same digital identity. The risk assessment score focuses on the data within Emailage creating an overall score-based factors such as domain name and the creation date of the email address. For further information please refer to https://risk.lexisnexis.com/corporate/processing-notices/emailage |
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Vehicle Risk Data When linked to the VRN (Vehicle Registration Number), Vehicle Risk Data lets our Customers quickly and accurately identify and characterise the vehicle when quoting for an insurance policy. Vehicle Risk Data is provided as either a batch file, or transactionally linked to the VRN supplied by our customer. |
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| Developing our statistical models, testing and evaluating our products and services |
We use personal data for statistical analysis to develop our products and services, including risk scores. To do this, we compare policy, quote, claims and other information about you against other variables such as your previous claims and policy history in order to help insurers to manage your claims, better predict insurance risk and to identify potential fraud. We allow our Customers to evaluate our products and services through data analysis to help develop and improve products, to ensure that they will meet their needs and to help them determine how they will use the products and services we provide in their future decision making processes. We use data to test our products with a representative sample of real identities to ensure they are working correctly and provide accurate results to our customers. Without being able to include a representative example of real data, we risk not being able to test full scenarios to ensure existing products are functioning as expected and leaves us open to missing relevant information that may have a negative impact on customers and data subjects. |
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Protecting our legitimate business interests and legal rights |
Where we believe it is necessary to protect our legal rights, interests and the interests of others, we use personal data in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business. |
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Where required by law |
In exceptional circumstances, we may be required by law to provide personal data to law enforcement agencies, courts or others in connection with claims and other litigation. |
Using special category personal data and personal data relating to criminal offences, for reasons of substantial public interest
Where LexisNexis Risk Solutions processes details of convictions, e.g., driving-related or non-driving-related offences, a DVLA notifiable medical condition and pre-defined accident codes, we can only process information relating to criminal convictions or the presence of a medical condition, where we have an additional, specific lawful basis to process such information.
For this processing, we rely upon reasons of substantial public interest, insurance purposes – assisting our customers in their assessment for the purpose of arranging underwriting and administrating contracts of insurance, administering claims under a contract of insurance and exercising rights, or complying with obligations that arise in connection with contracts of insurance.
Our customers could not achieve the above objectives without the specialist services offered by third party providers such as us. A data subject applying for a product or service with one of our business customers would expect background checks to be carried out during their applications and would be informed so by our business customer (the data controller) at point of application. Therefore, we believe there is a clear and specific legitimate interest, that we have demonstrated necessity and objectively considered the balance of interests.
If you would like more information about the factors we considered you can ask us using the contact us information below.
LexisNexis® Risk Solutions products that use profiling or automated decision-making by our CustomersAutomated processing of personal data to evaluate certain personal aspects relating to an individual, particularly to analyse or predict aspects concerning that individual, is considered profiling under the applicable data protection laws.
While our products do use profiling as part of our Customers’ insurance risk analysis.
Profiling is not the same as an automated decision-making and we don’t make any decisions about you, automated or not. Our products, including the ones that use profiling, are one factor that our Customers may use in their decision-making about your policy or claim, to assist them in the identification of potential fraud and to more accurately predict risk and determine the premium and underwriting terms of your insurance policy.
How personal data is shared and retained
| Insurers and brokers | We share personal data with insurers, brokers and other insurance intermediaries when an individual requests a quote or makes an application for insurance or where an insurance provider otherwise requests products and services from us in support of the management of policies or claims. We ask insurers and brokers to explain to individuals that they use our information. Your personal information may be transferred to countries including but not limited to Gibraltar and Canada. |
| Service providers |
We share personal data with service providers who assist us with our products and services. These providers include, customer support, IT service providers, professional advisors, third party data providers and third party distribution partners. Your personal information may be stored and processed in your region or another country where our service providers maintain servers and facilities, including Australia, India, Ireland, the Philippines, the United Kingdom and the United States. We take steps, including through contracts, intended to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law. |
| Other affiliated companies of LexisNexis® Risk Solutions within the RELX companies | Some of the service providers we use are other affiliated companies of LexisNexis® Risk Solutions within the RELX companies. These companies assist us in providing the products and services described in this Notice, such as to provide customer and product support. We have contracts in place with them to ensure they only use the personal data we provide them in accordance with our instructions. Your personal information may be stored and processed in your region or another country where LexisNexis Risk Solutions affiliates and our service providers maintain servers and facilities, including but not limited to Australia, Brazil, France, Germany, Iceland, India, Italy, Ireland, the Netherlands, the Philippines, Singapore, South Africa, the United Kingdom and the United States. We take steps, including through contracts, intended to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law. Certain U.S. entities within the LexisNexis Risk Solutions group of companies have certified certain of their services to the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. Please view these entities’ Data Privacy Framework Notice here. To learn more about the Data Privacy Framework program, and to view these entities’ certification, please visit https://www.dataprivacyframework.gov. If some or all of the LNRS or RELX business is acquired by another company, personal data may be disclosed to the prospective or actual purchasers. |
| Third parties where required by law (or to protect our rights) |
We also share personal data in order to:
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How to know which services our Customers use
The company from whom you obtained a quote for insurance, or with whom you hold a policy, will be able to tell you the types of product or service they have used in assessing your insurance application or renewal, or in the management of your policy or claim.
We require our Customers to let applicants, policyholders and claimants know, as is applicable, what role we play for the Customers – for example, by telling you about this during your application for insurance or within their privacy notice. They are required to do this before they share personal data with us, or request personal data about you through our products and services.
How long we retain personal data
The criteria used to determine the storage period will include the legal limitation of liability period, agreed contractual provisions, applicable regulatory requirements, and industry standards.
How you can request to access, correct, or delete your personal data or ask us not to process your personal data
How to contact us
If you have any questions or wish to exercise any of the rights described in this Privacy Notice, please contact our Data Protection Officer whom we have appointed to respond to enquiries regarding any of the products connected to the data controllers described in this Notice.
For Privacy requests, click here to submit online.
Or write to us at:
Data Protection Officer
LexisNexis Risk Solutions
Global Reach
Dunleavy Drive
Cardiff
CF11 0SN
The data controllers for the Insurance services division of LexisNexis® Risk Solutions are described below:
| Data Controllers |
| LexisNexis Risk Solutions UK Limited* |
| LexisNexis Risk Solutions (Europe) Limited* |