The internet has become a critical channel where airlines can streamline bookings, reinforce their brand and create a positive customer experience. Unfortunately, while consumers have been quick to take advantage of the convenience, so have fraudsters.
In an industry where loyalty is paramount and competition is fierce, fraud managers require tools which allow them to reduce fraud levels while delivering optimal customer experience. Stopping a fraudster prevents loss. But every time a legitimate customer is blocked, long term relationship hangs in the balance.
This case study illustrates why LexisNexis® Emailage® was selected by a leading airline company as the front of the line fraud prevention solution. Some key criteria desired included:
Download the case study to find out how the airline company improved fraud mitigation processes and significantly reduced fraud related losses by leveraging LexisNexis® Emailage®.