“We’ve seen significant fraud reduction since the launch of these scanners in our branches. We’ve even seen fraudsters leave their fake IDs behind and hurry out the door once they realize we are going to scan their IDs with this technology.”
- Senior Director, Fraud Strategy, Retail & Small Business
Before implementing the TrueID All-In-One Scanner, the in-branch document authentication process relied on human manual review to determine the authenticity of an identification document (ID); a near-impossible task, given the high quality of fake IDs produced today.
Fraudsters seek to exploit manual review processes by presenting fake IDs that rival legitimate IDs in appearance. Many fake IDs look authentic to the human eye. Organizations can struggle to keep up with thousands of different types of IDs, each featuring a different combination of standards and security features.
As word spread that the financial institution was detecting more forms of fake ID, fewer fraudulent documents have been presented at branches with the scanners. Customer Service Representatives report greater confidence in document authentication, now that they have a stronger solution on their side.
When a TrueID All-In-One Scanner flashes green, representatives know they can be more confident with whom they are interacting.
“We identified our first fraudster literally hours after we installed the device.”
- Senior Director | Fraud Management