Navigating the FCA’s Motor Finance Consultation
Catch up on the action after we met with the FLA and Auxillias to examine the FCA’s Consultation Paper CP25/27: Motor Finance Consumer Redress Scheme.
What Can Motor Finance Providers Do Today To Prepare?
We met with the FLA and remediation specialists Auxillias to examine the FCA’s Consultation Paper CP25/27: Motor Finance Consumer Redress Scheme and what it means for the affected firms, the wider industry and consumers.
Catch up on the action as we drill down into:
- Overview: What was included in the announcement, the scale of the proposed redress scheme and the impact on the industry
- Milestones: Key timeframes, what to expect from the FCA’s drive for speed and how to be ready on time
- Data: FCA expectations around identifying customers, tracing goneaways and communications with them
- Operations: Dealing with the influx of customer complaints efficiently and effectively
- Risks: The expected rise in fraudulent activity and measures that should be taken to identify legitimate customers and prevent scammers
