Balance Fraud Management and Customer Experience
With more customers migrating to digital and mobile banking every day, two leading Asia-Pacific banks were determined to balance fraud management against protecting the customer experience. Although each had its own goals and challenges, both had the compelling need to bolster their fraud defense.
They turned to LexisNexis® ThreatMetrix® and began a multi-step process to a safe, effective digital transformation. By combining digital insights, analytic technology and embedded machine learning, the banks were able to have a 360-degree of customer identity risk and gained confidence in their fraud management. Learn how each bank embarked on its own journey to digital transformation.
Leading Asian Bank Manages Fraud in Its Digital Transformation
With more customers migrating from branches and ATMs to digital and mobile banking every day, a leading Asian commercial bank knew it had to evaluate its fraud prevention security and regulations compliance.
The bank turned to LexisNexis® ThreatMetrix® and began a six-step process to a safe, effective digital transformation. ThreatMetrix® combines digital insights, analytic technology and embedded machine learning to detect and prevent more fraud, reduce false positives and ensure a positive customer experience.
The bank needed a 360-degree view of customer identity risk at every point in the customer life cycle. By doing so, they could screen new and existing customers, monitor transactions and avoid money laundering and illicit finance risks. By launching ThreatMetrix on the bank’s browser-based Internet platform, the bank quickly uncovered that fraud was becoming more pervasive through unknown sessions, mule accounts, multiple devices and excessive log-ins.
With information from ThreatMetrix®, the bank was able to resolve false positives, monitor suspicious accounts and close accounts that were clearly fraudulent. It could also share near real-time data intelligence with ThreatMetrix® to collectively fight complex fraud with other businesses.
Want to know more? View the 6 Steps to Digital Transformation.
Leading Indian Bank Mitigates Digital Fraud
When demonetization occurred in India in 2016—taking 92% of the currency out of circulation—a leading bank in India saw the opportunity to be part of India’s journey to go cash-free. It launched one of India’s first digital bank accounts and introduced Video Know Your Customer (KYC) for customer onboarding.
Since fraudsters frequently use faceless contact to commit fraud across the digital journey, the bank needed to balance fraud management while protecting the customer experience. It turned to LexisNexis® ThreatMetrix® and began a five-step process to a safe, effective digital transformation. ThreatMetrix combines digital insights, analytic technology and embedded machine learning to detect and prevent more fraud, reduce false positives and ensure a positive customer experience.
LexisNexis Risk Solutions conducted a “health check” on the bank and utilized the findings to create rules bolstering the bank’s fraud defense. By implementing ThreatMetrix, the bank continually improves the digital and mobile experiences for their customers, providing them with a seamless personalized, brand-building experience while tackling fraud.
Want to know more? View the 5 Steps to Digital Transformation.
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Six Steps Towards Digital Transformation for a Leading Bank in Asia
A leading bank in Asia tapped onto LexisNexis® ThreatMetrix® and began a six-step process to a safe and effective digital transformation.
Five Steps Towards Digital Transformation for a Leading Bank in India
One of India’s leading banks, advancing its goal for a zero-contact, cash-free experience, tapped LexisNexis® ThreatMetrix® for a safe digital transformation.