As the adoption of digital services increases in the EMEA region, and daily life becomes increasingly digitized, cybercriminals are seeing more and more opportunities to exploit both consumers and businesses. In the region, more than half of the organizations surveyed reported an increase in fraud (of 5% or more) over the past 12 months. However, even as they increase their investment in fraud prevention solutions, criminals are continually introducing new, more sophisticated fraud methods (e.g. synthetic identities) to circumvent these solutions.
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For this study, LexisNexis® Risk Solutions asked Forrester Consulting to explore the cost of fraud in EMEA, the key challenges facing organizations, and the need to balance fraud management effectiveness and customer experience with customer education through a risk and data-driven approach.
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