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Customer Support Information
Please find your product below for more specific contact instructions.

General Support

Billing Support Services

  • Invoicing and billing questions or issues.
    Hours: 8:00 AM - 5:30 PM EDT
    1 866-528-0570
  • Email Accurint Billing

Customer Accounting and Collections

  • Past Due Notices, Suspended Accounts and Terminated Accounts, Credit Card Updates, Payments and Payment Information.
    Hours: 8:00 AM - 5:30 PM EDT
    1 866-818-0183
  • Email Accurint Accounting
Product support: ProductSupportTeam@lexisnexisrisk.com

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Product support: ProductSupportTeam@lexisnexisrisk.com

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US: InfoUpdate@lexisnexisrisk.com

IBANs and Bank Codes:
  • Call: 1 866-277-8407
Coplogic BuyCrash eCrash/eCitation Ethos  Command Center Accounting
  • 800-695-8252

Product support: fircosupportteam@lexisnexisrisk.com  

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US Office
  • Open from 9:00 to 18:00 Central Time
  • Phone: +1 212 448-2200
National Accuracy Clearinghouse AmplifyID Program Participation Analyzer

InstantID® Q&A: 1 888-270-2836

  • Call: 1 866-528-0780
  • For Exigent, Emergency or Time Sensitive case assistance, call: 1-844-367-9389, Press 1.
  • TraX support team: including investigative training, non-urgent case assistance, product support, and sales/billing questions, fill out this form.
  • For Investigative Training assistance, call 1-844-367-9389, Press 4 or
    email: trainingcoordinator@lexisnexisrisk.com

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California

16815 Von Karman Ave, Ste 135
Irvine, CA 92606

160 W Santa Clara St, Ste 1100
San Jose, CA 95113

Colorado

640 Plaza Dr, Ste 340
Highlands Ranch, CO 80129

District of Columbia

1150 18th St NW, Ste 600
Washington, DC 20036

Florida

6601 Park of Commerce Blvd
Boca Raton, FL 33487

6791 N. Federal Hwy
Boca Raton, FL 33483

777 Yamato Rd
2nd and 6th Floors
Boca Raton, FL 33487

4901 Vineland Rd, Ste 300
Orlando, FL 32811


Georgia

1000 Alderman Dr
Alpharetta, GA 30005

1100 Alderman Dr
Alpharetta, GA 30005

2885 Breckinridge Blvd, Ste 400
Duluth, GA 30096

Illinois

200 W Madison, Ste 1170
Chicago, IL 60606

8512 Allen Rd
Peoria, IL 61615

Indiana

15 Industrial Dr
Martinsville, IN 46151

Kentucky

2351 Nelson Miller Pkwy, Ste 102
Louisville, KY 40223

Minnesota

330 2nd Ave S, Ste 605
Minneapolis, MN 55401

510 First Ave N, Ste 520
Minneapolis, MN 55403

Montana

1819 S 22nd Ave
Bozeman, MT 59718

Ohio

3733 Park East Dr, Ste 260
Beachwood, OH 44122

9443 Springboro Pike
Dayton, OH 45342

3571 Newmark Dr, B11
Miamisburg, OH 45342

Oklahoma

1900 NW Expy
Oklahoma City, OK 73118

Pennsylvania

1016 W 9th Ave, Ste 120
King of Prussia, PA 19406

2520 Renaissance Blvd, Ste 100
King of Prussia, PA 19406

Tennessee

One Creekside Crossing
Six Cadillac Dr, Ste 400
Brentwood, TN 37027

Texas

1101 Central Pkwy S, Ste 205
Allen, TX 75013

4691 N Mesa St
El Paso, TX 79912

Utah

520 E Timpanogos Cir, Bldg G
Orem, UT 84097

Virginia

205 Van Buren St, Ste 205
Herndon, VA 20170
United Kingdom

99 Bishopsgate
London 
United Kingdom
EC2M 3AL


Third Floor, City Buildings,
Carrington Street,
Nottingham
United Kingdom
NG1 7FG

1000 Lakeside House
N Harbour Western Rd
Portsmouth
United Kingdom
PO6 3EZ

Global Reach
Dunleavy Dr
Cardiff
Wales
United Kingdom
CF11 0SN

Ireland

Riverside One
Sir John Rogerson’s Quay,
Dublin 2,
D02 X576

France

65 rue Camille Desmoulins/3 Esplanade du Foncet,
Bords de Seine 1,
Floors 5 and 6
PARIS 92130
France
Australia

Level 10
461 Bourke St
Melbourne VIC 3000
Australia

Sydney (Chatswood)
475 Victoria Avenue Twr 2 L10
CHATSWOOD NSW 2067
Australia

Hong Kong

LKF Tower, Wework, 33 Wyndham Street, GF, Central Office No. 21-005,
21-006 & 21-007
Hong Kong

Oxford House, Taikoo Place, 979
King's Road, Quarry Bay Floor 11
Hong Kong

India

Unit-34, Kalpataru square,
R.K Mandir Road, Andheri (East)
Mumbai 400059
Maharashtra

Israel

31, Sderot Shazar
BeerSheva Israel 60408
Japan

3F Higashi Azabu 1 Chome Bldg.,
1-9-15 Higashi Azabu, Minato-ku,
Tokyo 106-0044
Japan

Philippines

2nd Fl, Bldg H, UP-AyalaLand Technohub
Commonwealth Ave, Diliman, Quezon City 1101
Metro Manila, Philippines

Contact LexisNexis® Risk Solutions About a Security Issue

Security and privacy researchers

At LexisNexis Risk Solutions, we place the utmost importance on the security of our systems, the protection of privacy, and the responsible use of data. If you believe you have found a security vulnerability or privacy issue on a LexisNexis Risk Solutions website or product, please contact SecurityReports@LexisNexisRisk.com.

Media

Media can contact Kara Grady, Vice President, Corporate and Brand Communications at kara.grady@lexisnexisrisk.com.