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For immediate assistance with sales inquiries, call 1-800-869-0751.

General Support

Billing Support Services

  • Invoicing and billing questions or issues.
    Hours: 8:00 AM - 5:30 PM EDT
    1 866-528-0570
  • Email Accurint Billing

Customer Accounting and Collections

  • Past Due Notices, Suspended Accounts and Terminated Accounts, Credit Card Updates, Payments and Payment Information.
    Hours: 8:00 AM - 5:30 PM EDT
    1 866-818-0183
  • Email Accurint Accounting

Product support: ProductSupportTeam@lexisnexisrisk.com

Update my organization’s data record:

Product support: ProductSupportTeam@lexisnexisrisk.com

Update my organization’s data record:
US: InfoUpdate@lexisnexisrisk.com

IBANs and Bank Codes:

  • Call: 1 866-277-8407

Coplogic BuyCrash eCrash/eCitation Ethos  Command Center Accounting
  • 1 800-695-8252

Product support: fircosupportteam@lexisnexisrisk.com  

Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.

US Office
  • Open from 9:00 to 18:00 Central Time
  • Phone: +1 212 448-2200

National Accuracy Clearinghouse AmplifyID Program Participation Analyzer

InstantID® Q&A: 1 888-270-2836

  • Call: 1 866-528-0780

  • For Exigent, Emergency or Time Sensitive case assistance, call: 1-844-367-9389, Press 1.
  • TraX™ support team: including investigative training, non-urgent case assistance, product support, and sales/billing questions, fill out this form.
  • For Investigative Training assistance, call 1-844-367-9389, Press 4 or
    email: trainingcoordinator@lexisnexisrisk.com

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Security and privacy researchers


At LexisNexis Risk Solutions, we place the utmost importance on the security of our systems, the protection of privacy, and the responsible use of data. If you believe you have found a security vulnerability or privacy issue on a LexisNexis Risk Solutions website or product, please contact SecurityReports@LexisNexisRisk.com.

Media

Media can contact Kara Grady, Vice President, Corporate and Brand Communications at kara.grady@lexisnexisrisk.com.

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