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Customer Support Information
Bankers Almanac KYC
Product support: ProductSupportTeam@lexisnexisrisk.com
- Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
- All other countries: DataEnquiries@lexisnexisrisk.com
- KYC Documents & Manage My Documents (Worldwide): DueDiligence@bankersalmanac.com
- KYC Ownership (Worldwide): KYC-Ownership@lexisnexisrisk.com
Bankers Almanac Payments
Product support: ProductSupportTeam@lexisnexisrisk.com
Update my organization’s data record:
Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
All other countries: DataEnquiries@lexisnexisrisk.com
- Europe, Middle East & Africa: PaymentsData@lexisnexisrisk.com
- All Other Countries:GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: PaymentsData@lexisnexisrisk.com
- UK Sort Codes: uksortcodeshelpdesk@lexisnexisrisk.com
- Tel: +44 1342 335962
Firco Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist®
Product support: ProductSupportTeam@lexisnexisrisk.com
- Product support: fircosupportteam@lexisnexisrisk.com
- Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
US Office
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UK Office
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- Open from 9:00 to 17:30
- Phone: +33 1 53 44 13 80
Brazil Office
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Singapore Office
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- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- emailage.support@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- tmx.support@lexisnexisrisk.com
- Product support: ProductSupportTeam@lexisnexisrisk.com
- Update my organization’s data record: DataEnquiries@lexisnexisrisk.com
- KYC Documents & Manage My Documents: DueDiligence@bankersalmanac.com
- KYC Ownership: KYC-Ownership@lexisnexisrisk.com
- Product support: ProductSupportTeam@lexisnexisrisk.com
- Update my organization’s data record: DataEnquiries@lexisnexisrisk.com
- IBANs and Bank Codes: GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: PaymentsData@lexisnexisrisk.com
Firco Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist®
Product support: ProductSupportTeam@lexisnexisrisk.com
- Product support: fircosupportteam@lexisnexisrisk.com
- Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
- Brazil Office Open from 9:00 to 18:00
Phone: + 55 11 3266 6868
- 1 800 354 6405
- IDASupport@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- emailage.support@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- tmx.support@lexisnexisrisk.com
General Support
- New Customers: 1 888.332.8244
- Education and Training: 1 800.201.6411
- Accurint Customer Support: 1 866.277.8407
- Open a ticket with product support
Billing Support Services
- Invoicing and billing questions or issues.
Hours: 8:00 AM - 5:30 PM EDT
1 866-528-0570 - Email Accurint Billing
Customer Accounting and Collections
- Past Due Notices, Suspended Accounts and Terminated Accounts, Credit Card Updates, Payments and Payment Information.
Hours: 8:00 AM - 5:30 PM EDT
1 866-818-0183 - Email Accurint Accounting
Update my organization’s data record:
- Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
- KYC Documents & Manage My Documents (Worldwide): DueDiligence@bankersalmanac.com
- KYC Ownership (Worldwide): KYC-Ownership@lexisnexisrisk.com
Product support: ProductSupportTeam@lexisnexisrisk.com
Update my organization’s data record:
US: InfoUpdate@lexisnexisrisk.com
- GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: PaymentsData@lexisnexisrisk.com
- Call: 1 866-277-8407
- Open a ticket with product support
- Call: 1 800-915-8930
- Email product support
- Open a ticket with product support
- Call: 1 866-615-1162
- Email product support
- Open a ticket with product support
- Call: 1 800-915-8930 Support available 24x7
- Email product support
- 1 888-949-3835
- Open a ticket with product support
- 1 866-215-2771
- Open a ticket with product support
- 1 888.949-3835
- Open a ticket with product support
- 1 800-949-3835
- Open a ticket with product support
- 1 800-949-3835
- Open a ticket with product support
- 800-695-8252
Product support: fircosupportteam@lexisnexisrisk.com
Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
US Office- Open from 9:00 to 18:00 Central Time
- Phone: +1 212 448-2200
- Open a ticket with product support
- Call: 1 888-297-6931
- Email product support
- Open a ticket with product support
- Call 1 888-273-6623
- Email product support
- Open a ticket with product support
- Call 1 888-273-6623
- Email product support
InstantID® Q&A: 1 888-270-2836
- 1 408-200-5754 / 1 888-270-2836
- Email product support
- Open a ticket with product support
- Call: 1 866-676-6274
- Open a ticket with product support
- Email product support
- Call: 1 866-528-0780
- Call: 1 408-200-5754 / 1 888-270-2836
- Open a ticket with product support
- Email product support
- For Exigent, Emergency or Time Sensitive case assistance, call: 1-844-367-9389, Press 1.
- TraX™ support team: including investigative training, non-urgent case assistance, product support, and sales/billing questions, fill out this form.
- For Investigative Training assistance, call 1-844-367-9389, Press 4 or
email: trainingcoordinator@lexisnexisrisk.com
- Call: 1 800-915-8930 Support available 24/7
- Open a ticket with product support
- Call: 1 866-237-2133
- Open a support ticket
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Tokyo 106-0044
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Metro Manila, Philippines
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