Contact Us
Contact Sales
Please fill out the form below and we'll be in touch shortly, or call us for immediate assistance at 1-(800) 869-0751.
For more information about how we may use your information, please reference our Privacy Policy.
Please complete the form below and a sales representative will be in touch with you shortly.
Customer Support Information
Bankers Almanac KYC
Product support: CustomerSuccess@lexisnexisrisk.com
- Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
- All other countries: DataEnquiries@lexisnexisrisk.com
- KYC Documents & Manage My Documents (Worldwide): DueDiligence@bankersalmanac.com
- KYC Ownership (Worldwide): KYC-Ownership@lexisnexisrisk.com
Bankers Almanac Payments
Product support: CustomerSuccess@LexisNexisRisk.com
Update my organization’s data record:
Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
All other countries: DataEnquiries@lexisnexisrisk.com
- Europe, Middle East & Africa: Payments.Data@lexisnexisrisk.com
- All Other Countries:GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: Payments.Data@lexisnexisrisk.com
- UK Sort Codes: uksortcodeshelpdesk@lexisnexisrisk.com
- Tel: +44 1342 335962
Firco Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist®
Product support: CustomerSuccess@lexisnexisrisk.com
- Product support: Firco.support@lexisnexisrisk.com
- Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
US Office
|
UK Office
|
- Open from 9:00 to 17:30
- Phone: +33 1 53 44 13 80
Brazil Office
|
Singapore Office
|
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- emailage.support@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- tmx.support@lexisnexisrisk.com
- Product support: CustomerSuccess@lexisnexisrisk.com
- Update my organization’s data record: DataEnquiries@lexisnexisrisk.com
- KYC Documents & Manage My Documents: DueDiligence@bankersalmanac.com
- KYC Ownership: KYC-Ownership@lexisnexisrisk.com
- Product support: CustomerSuccess@LexisNexisRisk.com
- Update my organization’s data record: DataEnquiries@lexisnexisrisk.com
- IBANs and Bank Codes: GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: Payments.Data@lexisnexisrisk.com
Firco Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist®
Product support: CustomerSuccess@lexisnexisrisk.com
- Product support: Firco.support@lexisnexisrisk.com
- Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
- Brazil Office Open from 9:00 to 18:00
Phone: + 55 11 3266 6868
- 1 800 354 6405
- IDASupport@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- emailage.support@lexisnexisrisk.com
- 0800 892 0600 / 1 408 200 5754 (Toll - 24x7 English)
- tmx.support@lexisnexisrisk.com
General Support
- New Customers: 1 888.332.8244
- Education and Training: 1 800.201.6411
- Accurint Customer Support: 1 866.277.8407
- Open a ticket with product support
Billing Support Services
- Invoicing and billing questions or issues.
Hours: 8:00 AM - 5:30 PM EDT
1 866-528-0570 - Email Accurint Billing
Customer Accounting and Collections
- Past Due Notices, Suspended Accounts and Terminated Accounts, Credit Card Updates, Payments and Payment Information.
Hours: 8:00 AM - 5:30 PM EDT
1 866-818-0183 - Email Accurint Accounting
Update my organization’s data record:
- Canada, Mexico, US: InfoUpdate@lexisnexisrisk.com
- KYC Documents & Manage My Documents (Worldwide): DueDiligence@bankersalmanac.com
- KYC Ownership (Worldwide): KYC-Ownership@lexisnexisrisk.com
Product support: CustomerSuccess@LexisNexisRisk.com
Update my organization’s data record:
US: InfoUpdate@lexisnexisrisk.com
- GlobalPaymentsData@lexisnexisrisk.com
- American Bank Account numbers, US ACH & WIRE queries: Payments.Data@lexisnexisrisk.com
- Call: 1 866-277-8407
- Open a ticket with product support
- Call: 1 800-915-8930
- Email product support
- Open a ticket with product support
- Call: 1 866-615-1162
- Email product support
- Open a ticket with product support
- Call: 1 800-915-8930 Support available 24x7
- Email product support
- 1 888-949-3835
- Email product support
- 1 866-215-2771
- Email product support
- 1 888.949-3835
- Email product support
- 1 800-949-3835
- Email product support
- 1 800-949-3835
- Email product support
- 800-695-8252
Product support: Firco.support@lexisnexisrisk.com
Please note that you can benefit from Firco Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
US Office- Open from 9:00 to 18:00 Central Time
- Phone: +1 212 448-2200
- Open a ticket with product support
- Call: 1 888-297-6931
- Email product support
- Open a ticket with product support
- Call 1 888-273-6623
- Email product support
- Open a ticket with product support
- Call 1 888-273-6623
- Email product support
InstantID® Q&A: 1 888-270-2836
- 1 408-200-5754 / 1 888-270-2836
- Email product support
- Open a ticket with product support
- Call: 1 866-676-6274
- Open a ticket with product support
- Email product support
- Call: 1 866-528-0780
- Call: 1 408-200-5754 / 1 888-270-2836
- Open a ticket with product support
- Email product support
- Call: 1 800-915-8930 Support available 24/7
- Open a ticket with product support
- Call: 1 866-237-2133
- Open a support ticket
Feedback
Irvine, CA 92606
San Jose, CA 95113
Colorado
District of Columbia
Florida
6601 Park of Commerce Blvd
Boca Raton, FL 33487
Boca Raton, FL 33483
2nd and 6th Floors
Boca Raton, FL 33487
4901 Vineland Rd, Ste 300
Orlando, FL 32811
Georgia
Alpharetta, GA 30005
Alpharetta, GA 30005
Duluth, GA 30096
Illinois
Chicago, IL 60606
Peoria, IL 61615
Indiana
Kentucky
Minnesota
Minneapolis, MN 55401
Minneapolis, MN 55403
Montana
Ohio
Beachwood, OH 44122
Dayton, OH 45342
Miamisburg, OH 45342
Oklahoma
Pennsylvania
King of Prussia, PA 19406
King of Prussia, PA 19406
Tennessee
Texas
Allen, TX 75013
El Paso, TX 79912
Utah
Virginia
London
United Kingdom
EC2M 3AL
Carrington Street,
Nottingham
United Kingdom
NG1 7FG
N Harbour Western Rd
Portsmouth
United Kingdom
PO6 3EZ
Dunleavy Dr
Cardiff
Wales
United Kingdom
CF11 0SN
Ireland
France
Bords de Seine 1,
Floors 5 and 6
PARIS 92130
France
461 Bourke St
Melbourne VIC 3000
Australia
475 Victoria Avenue Twr 2 L10
CHATSWOOD NSW 2067
Australia
Hong Kong
21-006 & 21-007
Hong Kong
King's Road, Quarry Bay Floor 11
Hong Kong
India
R.K Mandir Road, Andheri (East)
Mumbai 400059
Maharashtra
Israel
Philippines
Commonwealth Ave, Diliman, Quezon City 1101
Metro Manila, Philippines
Contact LexisNexis® Risk Solutions About a Security Issue
Security and privacy researchers
At LexisNexis Risk Solutions, we place the utmost importance on the security of our systems, the protection of privacy, and the responsible use of data. If you believe you have found a security vulnerability or privacy issue on a LexisNexis Risk Solutions website or product, please contact SecurityReports@LexisNexisRisk.com.
Media
Media can contact Kara Grady, Vice President, Corporate and Brand Communications at kara.grady@lexisnexisrisk.com.