Addressing Attorney Representation with
Data-Driven Insights

In 2024, LexisNexis® Risk Solutions surveyed 1,000 U.S. consumers who had been injured in an auto accident to uncover: 

• Why claimants like working with attorneys
• How plaintiff attorneys and carriers stack up when it comes to the customer experience during the claims process
• Aspects of the customer experience where carriers could make improvements

Key findings include:

• Fifteen percent of claimants say they didn’t plan to hire an attorney but did so eventually. Among this group, 61% say it was because of something the other driver’s carrier did. 
• Claimants report higher satisfaction rates with plaintiff attorneys than they do with carriers across multiple aspects of the claims experience, including first contact, reporting the claim, multiple aspects of customer care and overall ease of the claims process.
• A little over half (54%) of claimants believe involving an attorney reduces the time to settle — and of the 37% who perceive that attorney involvement adds time to the claims process, nearly all (87%) of them think the extra time is worth it.

Complete the form to download the white paper for these insights and more.