Identity Contact Resolution

Resolve debtor identities and collect more revenue

There is currently more than $400 billion in unpaid debt owed to government agencies, 60% of which is considered uncollectable due to outdated debtor identity information.

LexisNexis® Identity Contact Resolution can help agencies collect more of the debt that is owed by resolving the identity of debtors which results in improved efficiency of collection efforts and increased revenue from old debt, intercept lists and debt offset programs.


Collect more of the old debt that is currently considered uncollectable due to outdated or missing debtor identity information.

According to the U.S. Census Bureau, each year over 35 million Americans move and 3 million people change their name. With the frequency of changes to personal identification information (PII), such as names, addresses and phone numbers, data quickly becomes outdated and obsolete, resulting in the rapid accumulation of outstanding debts that are perceived to be uncollectable due to not being able to contact the debtor. LexisNexis Identity Contact Resolution helps resolve debtors’ identities and provide the best contact information to help you maximize your collection efficiencies and collect more of the debt that is owed.

Expand the reach of Intercept Lists and Debt Offset Programs

Debt offset programs are clearly the most effective and efficient method for recovering outstanding debts. However, often agencies are unable to add debtors to the offset program because specific identity components, such as name, address and Social Security number (SSN), are either missing or cannot be verified. LexisNexis Identity Contact Resolution helps resolve the identity of debtors so that agencies can collect more revenue from debt offset programs and intercepts lists.

Get it now: for more information on Identity Contact Resolution, please call (866) 528-0778.


Verify & Append Debtor Contact and Identity Information

LexisNexis® Identity Contact Resolution looks back in time and makes a historical comparison of debtor identity information associated with uncollectable debts. This powerful tool recognizes connections between data at different points in time, then verifies and resolves debtor identity matches. It then appends the most recent identity and contact information. This offering finds debtors that slipped through the cracks when personal information changed over time and returns the updated information needed to contact those debtors.

Segment and Prioritize Debts based on the Probability of Contacting the Debtor

Once the LexisNexis Identity Contact Resolution has verified identities and appended debtor contact information, identities are segmented into multiple scoring buckets based on the confidence level of the match and other factors. This segmentation and scoring allows agencies to make informed decisions about which records should be added to intercept lists for state offset collections programs; which records have had their identity resolved and therefore lend themselves to active collection strategies; which records should be referred to third-party collection agencies; and which records can be dropped due to the uncontactable nature of the identity.

Get it now: for more information on Identity Contact Resolution, please call (866) 528-0778.

The information found in the Identity Contact Resolution is not a consumer report (as defined in the Fair Credit Reporting Act (FCRA)) and may not be used for any purpose permitted by the FCRA. LexisNexis and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license. Other products and services may be trademarks or registered trademarks of their respective companies.

Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified.