InstantID® Q&A


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Authenticate Consumer Identities in Real-Time

Balancing increased revenue opportunities offered by remote service channels with ever-sophisticated identity fraud threats demands advanced knowledge based authentication tools that support speedy consumer onboarding, prevent and detect identity theft and fortify compliance. LexisNexis® InstantID® Q&A is the right answer for identity authentication that improves margins and drives business growth.


Realize the Benefits of Real-Time Knowledge-Based Authentication

LexisNexis® InstantID® Q&A confirms a consumer's identity in seconds and gives your organization an easy, real-time way to fight identity fraud at multiple points of consumer contact. Simplify knowledge-based authentication (KBA) and help your business:

  • Confirm identities on the spot in real time
  • Expand consumer touch points while mitigating fraud
  • Accelerate consumer onboarding
  • Improve the consumer experience
  • Reduce the operational costs of authentication and improve margins
  • Strengthen authentication

Leverage Identity Insight Built From Billions of Proprietary Records

Built-in intelligence and proprietary matching algorithms power the InstantID® Q&A question engine, which is designed to develop questions and dynamically adjust question difficulty to a level where only an individual with authentic, personal knowledge could accurately answer. LexID®, our advanced data-linking technology, provides instant access to billions of commercially available and regulated data sources and non-credit content to generate a robust source of questions that are top of mind for your customer. The solution leverages superior linking technology and answers that sophisticated fraudsters cannot easily access. InstantID Q&A delivers real-time Pass/Fail results, intelligent reporting and archiving to support informed decisions and improve consumer onboarding efficiency.

Authenticate Consumers by Asking Unique Questions Unavailable Elsewhere

InstantID Q&A custom questions allow you to include authentication questions that are unique to your business using your customer data in real time. This allows for an even more secure authentication without introducing friction to the consumer experience by powering this new category of questions with secure, proprietary data that is not available elsewhere. 

Prevent Identity Theft and Strengthen Compliance

InstantID Q&A delivers advanced tools to help you comply with Section 326 of the USA PATRIOT Act, the Gramm-Leach-Bliley Act, FFIEC (Federal Financial Institutions Examination Council) multi-factor authentication rules and the Fair and Accurate Credit Transactions (FACT) Act. InstantID Q&A is designed to fit your business policies and identity fraud risk tolerance levels with sophisticated features that enable you to customize scoring parameters and measure risk as questions are asked. Pass/Fail results are delivered in real time via a secure web based portal, XML integration or at the point of sale, enabling you to confirm consumer identities at the point of contact.


Employ Proactive, up-Front Identity Fraud Detection

The Identity Event™ module proactively monitors identity intelligence risk levels and enables question types and multiple configuration options to be dynamically adjusted in real time. Using the Identity Event module, the risk associated with an identity can be quantified as part of the existing knowledge based authentication (KBA) transaction and the configuration of questions and risk tolerance can be adjusted to reflect the unique conditions discovered at run time.

Confirms “Something You Know” and “Something You Have”

InstantID Q&A via SMS* strengthens the consumer authentication by confirming both something they know and something they have. It leverages the same powerful content of traditional knowledge-based authentication (KBA) but requires an answer to only a single question. The user’s correct answer combined with their presence at an associated phone number confirms their identity.

The process requires only three quick steps:

  1. Consumer begins a high-risk transaction online. The system generates a question related to that consumer’s identity.
  2. Consumer receives an SMS text with multiple answers to a phone number associated with their identity.
  3. Consumer enters the code that corresponds to the correct answer. In a call center situation, the consumer tells the agent the code. The agent sees only the correct code, not the actual answers, so the consumer’s personal information isn’t exposed.

InstantID Q&A via SMS is ideal for situations in which a more secure method of authentication is necessary. But because it asks only one question, the onboarding process is streamlined and causes minimal friction for the consumer.

Easy-to-Audit Results

InstantID® Q&A helps improve your margins by reducing the operational costs of authenticating users and mitigating the cost of exceptions processing and manual processing. Robust reporting features enable your organization to efficiently monitor your identity authentication processes. InstantID Q&A delivers historical reports that can be accessed 24/7 through a self-service function. Detailed transaction reporting includes questions sets, pass/fail rates, users, status, reference number, and time and date. Additionally, LexisNexis® archives all transaction histories.

Implement Instantid Q&A Quickly and Easily

Built on a universal ASP platform, InstantID Q&A can be deployed fast. There is an easy-to-use web portal with turn-key authentication processing, or the solution can be seamlessly integrated via XML, an advanced web services interface or at the point of sale.

Comprehensive Customer Service

LexisNexis® support personnel actively monitor verification performance on a client-by-client basis.

Get it now: For more information about LexisNexis® InstantID® Q&A, please call 1-408-200-5755.

* The SMS feature is an additional configuration option. For more information, call 1-408-200-5755 or contact your sales representative.

More Information

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InstantID® Q&A does not constitute a "consumer report" as that term is defined in the federal Fair Credit Reporting Act, 15 USC 1681 et seq. (FCRA). Accordingly, InstantID® Q&A may not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another permissible purpose under the FCRA. Due to the nature and origin of public record information, the public records and commercially available data sources used in reports may contain errors. 

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