Sales Ops
Customer Support Executive

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  • Brand: LexisNexis Risk Solutions
  • Location: East Grinstead, West Sussex, United Kingdom
  • Contract Type: Regular
  • Schedule: 35
  • Job ID: R100631

About our Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the Team
Our International Fulfilment team supports a globally distributed sales organisation by managing sales order processing and product fulfilment. We ensure accurate billing and timely revenue recognition by overseeing the full order lifecycle—from submission in Salesforce.com through to invoicing.

About the Role
You will be responsible for validating and processing orders in Salesforce.com, ensuring accuracy and compliance with audit standards. This role involves collaboration across teams and requires strong organisational skills to manage multiple priorities effectively.

Responsibilities

  • Validate and process sales orders in Salesforce.com through to invoicing.
  • Ensure accuracy of quotes and billing to support timely revenue recognition.
  • Build effective working relationships with sales and internal stakeholders to maintain data integrity and governance.
  • Collaborate with fulfilment colleagues to uphold workflows and audit standards.
  • Provide consistent, high-quality support to international customers.

Requirements

  • Ability to manage multiple tasks and meet deadlines independently.
  • Comfortable working under pressure and adapting to changing priorities.
  • Strong attention to detail and analytical thinking.
  • Experience with Salesforce or similar CRM systems.
  • Proficiency in Microsoft Office tools.
  • Collaborative mindset with a focus on delivering value to customers.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Generous holiday allowance with the option to buy additional days
● Health screening, eye care vouchers and private medical benefits
● Wellbeing programs
● Access to a competitive contributory pension scheme
● Save As You Earn share option scheme
● Travel Season ticket loan
● Electric Vehicle Scheme
● Optional Dental Insurance
● Maternity, paternity and shared parental leave
● Employee Assistance Programme
● Access to emergency care for both the elderly and children
● RECARES days, giving you time to support the charities and causes that matter to you
● Access to employee resource groups with dedicated time to volunteer
● Access to extensive learning and development resources
● Access to employee discounts scheme via Perks at Work

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We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

USA Job Seekers:

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO Know Your Rights.

 

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

USA Job Seekers:

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO Know Your Rights.