Senior Product Manager 1

About the business: For more than 34 years, VitalChek has provided an affordable, easy, and reliable way to obtain official government-issued vital records such as birth certificates. VitalChek is an official provider of online services for hundreds of government agencies nationwide, safely delivering millions of important documents every year.

About our team:  We work closely with our providers, government agencies, to provide world-class customer service and reduce processing times for our customers.

About the job:  The Senior Product Manager I is responsible for strategic and execution-level product management of a government-procured SaaS ERP platform used by public health agencies. This role involves end-to-end product ownership, including requirements gathering, backlog prioritization, Agile delivery leadership, and coordination with compliance and customer-facing teams.

Ideal candidates will have experience in government technology (govtech), enterprise SaaS, or public-sector ERP systems and understand the delivery constraints and documentation standards required in regulatory or procurement-driven environments. This role may also support RFP responses and participate in prospective customer presentations.

You’ll be responsible for:

• Owns core ERP product features and roadmap, including feature planning, delivery, and iteration
• Conducts customer research with public agencies and translates insights into product requirements
• Develops and maintains user stories and acceptance criteria for development teams
• Manages feature-level backlog, prioritization, and sprint planning in Agile environments
• Defines and documents business and technical requirements for features subject to structured or regulated approval processes
• Coordinates with legal, InfoSec, compliance, and engineering to ensure cross-functional alignment and risk mitigation
• Tracks product performance using defined KPIs and analytics; iterates based on results and customer feedback
• Contributes to government-facing go-to-market strategies, including support for procurement responses, pricing input, and training readiness
• Participates in RFP responses and solutioning, including collaboration with business development, technical writers, and leadership
• May represent the product in RFP-related presentations or technical demonstrations to prospective agency customers
• Participates in business case creation and planning for future product investment
• Supports implementation and onboarding processes with public agency customers as needed

Qualifications:

• 6–8 years of product management experience in ERP, SaaS, govtech, or highly regulated enterprise applications
• Strong command of Agile product practices, including user story development, backlog management, and sprint delivery
• Experience delivering software products in government or procurement-led environments
• Skilled in balancing iterative product development with documentation, auditability, and compliance constraints
• Experience contributing to or leading responses to RFPs or similar procurement documents
• Strong analytical skills with the ability to make data-informed decisions
• Technical fluency and experience collaborating with engineering on trade-offs, system design, and architectural dependencies
• Familiarity with regulatory, InfoSec, and legal considerations in public-sector product delivery
• Bachelor’s or Master’s degree in a relevant field