About the business:

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below.

https://risk.lexisnexis.com

About our team:

We work closely with our providers, government agencies, to provide world-class customer service and reduce processing times for our customers.

About the role: 

Applicant responsibilities will include supporting the conversion team by downloading devices, device testing, ensuring timely delivery, coordinating with customers and vendors, basic troubleshooting, ensuring compliance with regulatory requirements, asset management and updating documents. 

Responsibilities:

• Assist with Point-of-Sale conversion projects, including coordination with customers, customer training and downloading of Point-of-Sale equipment
• Assist with the point-of-sale testing of new applications and application updates
• Assist with inventory and asset management
• Ability to navigate multiple web-based platforms and update spreadsheets
• Assist with level 2 support and customer troubleshooting
• Ability to work with internal departments
• Ability to work a hybrid schedule and be flexible with that schedule
• Ability to embrace new challenges, pivot when necessary, and prioritize tasks
• Effectively sets priorities to meet workload deadlines, commitments, and all applicable established departmental goals
• Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers

Qualifications:

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Office
• Microsoft Word
• Ability to learn quickly and effectively
• Excellent communication skills (Verbal and Written)
• Organizational skills
• Problem solving

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we work