With healthcare consumers, first impressions make a big impact. If a consumer is unable to get in to see a doctor because the contact information provided in a directory is outdated or they show up only to find out their insurance is no longer accepted there, they are more likely to look for new enrollment opportunities. And patient satisfaction scores are a major influencer when it comes to the dispersion of Medicare reimbursements, which makes quality scores that much more vital for health plans today.
Maintaining an accurate provider directory can be a challenge, but many plans see a return within the first year when they invest in managing their provider data. And keeping provider directories functional will in turn boost patient satisfaction scores, leading to a better overall outcome for your health plan.