Small business lenders have been committed to elevating customer experience, which is a good thing, but it also creates the perfect environment for fraud. Lenders are focusing on streamlining the loan process, but that can make it easier for fraudsters to cheat the system. There are some common profiles fraudsters are using that include combinations of legitimate and fake businesses and real and bogus business owners or consumers.
Study findings show that smaller banks and credit unions (<$10B in assets) and digital lenders are hit harder by SMB lending fraud. As a percentage of revenues, they’ve experienced average fraud losses amounting to between 4.5% and 5.8% vs. 2.9% for larger banks (>$10B in assets). And, they’re likely to expect fraud levels to increase over the coming year.
Study results also show that organizations that reported that they’re more effective at identifying SMB lending fraud actually are more effective. They’ve not only largely prevented fraud increases over the past 24 months, but experience a lower level of fraud – 3.0% of annual revenues (vs. 5.0% among those that are reported as only somewhat effective at identifying SMB lending fraud).
Your approach to fraud mitigation is as important as the tools you use to support it. Firms that track fraud tend to be more effective at stopping it early than those that don’t. Lending firms need a holistic approach that tracks fraud by both payment and channel type. And since fraud occurs in different ways, this creates multiple endpoints and approaches that fraudsters can use to attack. They continue to test for the weakest links and where they can operate undetected. Knowing where they’ve been successful is important for plugging the gaps; but also knowing where they’ve tried and failed is important in order to maintain vigilance.
Outsmarting the fraudsters starts with having the right toolset and a multi-layered fraud strategy that supports a 360-degree view into the business and the people associated with the business. 94% of the businesses in our study that were the most effective at preventing SMB lending fraud engage in special fraud prevention initiatives.
Get the full results of our new SMB Lending Fraud study to see how your financial institution compares and how you can shore up any gaps you may have.