As insurance carriers are looking for ways to modernize operations, one area that’s ripe for opportunity is claims. Claims organizations are moving away from manual processes, which can lead to inefficiencies and leakage, while also having a negative impact on the customer experience.
In keeping efficiency and consumer expectations top of mind, carriers are looking to data and automation to improve claims handling processes. Data sophistication, or the strategic integration of data into workflows, can make this happen by allowing carriers to leverage actionable insights at the right moment in their workflows.
In an interview with PC360, Frank Cesario, director, claims solutions at LexisNexis Risk Solutions, highlights the vision for claims triage and how a triage operation leveraging data sophistication improves the claims experience for both adjusters and their customers.