Senior Field Account Manager/Team Lead, CIS/CEE

Location : Warsaw (hybrid/ minimum twice a week in the office)

About the business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About our Team:

Are you looking to join an industry-leading sales organization? Our sales team based in Warsaw is dedicated to partnering with organizations in CEE & CIS region to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.

About the role:

We are seeking an experienced and dynamic Senior Field Account Manager/Team Lead to ensure customer retention, engagement, and satisfaction while overseeing the work of other FAMs in the team. This role combines individual account management with leadership responsibilities to ensure operational efficiency, customer success, and continuous improvement. The Senior Field Account Manager will drive key performance objectives, support internal processes, and foster knowledge sharing to enhance overall team performance. This is a starting role for the leadership position in the company and will open up more opportunities to grow. 

Main Responsibilities:

•            Ensuring high customer retention and engagement by securing renewals in advance.

•            Identifying and managing upsell opportunities, collaborating with BDD/BDM.

•            Overseeing customer utilization, ensuring adoption and satisfaction.

•            Managing escalations and ensuring timely issue resolution.

•            Leading monthly sessions to track revenue conversion and mitigate risks.

•            Ensuring billing and collections issues are resolved promptly.

•            Conducting Win-Loss analyses and following up on insights.

•            Mentoring and supporting FAM team members in achieving KPIs.

•            Leading knowledge-sharing initiatives and professional development efforts.

•            Working closely with VP of sales to build the process of Account Management in EMEA

Experience / Qualifications:

•            Fluency in English any additional languages from Central and Eastern Europe will be a bonus.

•            Over 5 years of experience in a customer success or account management role.

•            Ability to take initiative, solve problems efficiently, and maintain a customer-focused approach.

•            Strong sense of responsibility, reliability, and attention to detail.

•            Excellent communication and relationship-building skills.

•            Preferable experience leading and managing a team, ensuring performance, motivation, and professional development.

•            Experience within the Banking, Fintech, Gaming or Corporate sectors is a plus.

•            Capacity to work cross-functionally and contribute to business growth.

•            Ability to effectively manage time and prioritize tasks.

#LI-RV1 #LI-Hybrid