Senior Consultant 

Would you like to be part of a team that delivers high-quality software to our customers?

Are you passionate about technology and innovation? 

About the Business 

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com. 

About Our Team 

LNRS people are driven by an environment focused on innovation, real passion for our products, and teamwork, where working in an agile manner is the norm. LNRS is part of RELX, a FTSE100 global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers. 

About the Role 

A Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the Risk Narrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

The role will take new business and dedicated existing clients through the full onboarding process, helping to configure their financial crime strategy and advising them on best practice.

Risk Narrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment, and you should be experienced and comfortable working directly with customers.

Responsibilities 

• Use expertise in Risk Narrative’s product suite to provide valuable insight and guidance to customers by presenting, analysing, problem solving, training and configuring the Risk Narrative platform.

• Deliver bespoke onboarding requirements of new business customers to the Risk Narrative Digital Onboarding & Financial Crime platform.

• Offer a pro-active and excellent customer service

• Working closely with customers to develop financial crime strategies and configuring the Risk Narrative platform in a way that will best enable customers to achieve their objectives.

• Gather client requirements by asking the right questions and documenting details to configure our systems whilst liaising with internal and external stakeholders.

• Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.

• Ensure client satisfaction with implemented solutions and conduct product training and client demonstrations.

Requirements 

Technical:

• Experience of implementing & configuring bespoke customer SaaS products.

• Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.

• Analytical problem-solving, troubleshooting, sourcing technical solutions.

• Data analysis skills i.e. building and interpreting analytics reports and tables including but not limited to QuickSight, Excel, Business Objects or Tableau.

Personal:

• Excellent teamwork and verbal and written communication skills.

• Ability to work closely with customers at all levels, investigator to C Suite.

• Keen eye for and high attention to detail.

• Ability to handle multiple streams of work simultaneously.

• Ability to react well to rapidly changing requirements with a positive attitude.

• Self-motivated with a strong drive to succeed.

• Ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.

Desired Skills and Experience for the Role:

• Financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.

• Experience of setting and understanding financial crime strategies to a defined risk appetite.

• Practical day-to-day experience of utilising financial crime tools – exception handling or strategy configuration, for example.

Other Preferred Job Requirements:

• Education: A Graduate or Professionally accredited individual with an understanding of technology and how technology solves problems within commercial organisations.

• Personality: Someone who takes pride in their work and is motivated to deliver, whilst being comfortable collaborating as an integrated team member.

• Experience: Proven, practical work experience in a relevant business and/or role is preferred, understanding of Data, Credit, Fraud and Financial Crime is desirable but not essential.

• This job description is meant to describe an overview of the role and not list each specific task, or the ultimate outcome required of the role. The reporting manager will provide these as required on an ongoing basis

Learn more about the LexisNexis Risk team and how we work at here