About the business:         

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About the role:

The Product Experts team is part of the GCO / Professional Services department, and you will report to the Product Experts team manager. 

We work in an Agile environment, and you will work in close collaboration with the entire R&D team (Development, QA, Technical Documentation,…), as well as the Product Support team and Professional Services Consultants. 

Main responsibilities:

• In the production phase, you lead the investigations of client cases communicated by the Product Support Team, through interpretation and analysis of application logs and issue scenario.

• In the pre-production phase, you assist on issues raised by Professional Services via the TechOps and/ SpecOps channels.

• In general, Product experts provide a first round of analysis on Investigation Requests sent to Engineering.

• You may occasionally go on client sites for interventions.

• You guarantee the proper documentation for support cases in your perimeter.

• You will participate in the validation of client environments before production.

• As an expert on the technical environments in which our solutions are deployed, you may assist in training our internal teams as well as our clients.

• As an expert, you assist Engineering teams in articulating customer scenarios, especially as part of Quality groups. You can also assist with testing some corrections or specific cases.

Requirements

• University degree or equivalent, prior experience on similar roles, including software development.

• Proven professional experience in databases (Oracle, DB2, SQL).

• Experience in Unix (AIX, Solaris) and IBM MQ environments.

• Knowledge of web & application servers (TomCat, WebSphere, WebLogic).

• Experience in Mainframe or AS400 systems is a plus.