Supercharge Your Desk Adjusting and Enhance the Customer Experience with AI in Property Claims

Artificial intelligence is supercharging property claims by helping prevent delays, reducing costs and enhancing the policyholder experience. As insurers shift from traditional field inspections to desk adjusting, AI property assessment solutions help carriers resolve many non‑catastrophe claims in days rather than weeks. Legacy claims processes like manual scheduling and onsite inspections continue to slow down Time to First Payment and frustrate many customers. According to LexisNexis® Risk Solutions data, only 18% of carriers are sending non-catastrophe water claims payments between one and 10 days.¹

Now with AI-enabled solutions, policyholders can capture the damage and submit the claim at FNOL, without having to wait for an adjuster to travel onsite. This removes friction from the claims process while improving speed and accuracy. AI-enabled property assessment solutions streamline the claims process by guiding policyholders through damage capture using computer vision and augmented reality, giving adjusters immediate access to measurements, imagery and insights of the damage without having to leave their desk.

LexisNexis® Flyreel® for Claims can provide the desk adjuster and carrier with critical information about the event, adding more contextual knowledge earlier in the claims process to help accelerate and improve the experience.

1. A high-resolution, 360-degree panoramic view of the room or rooms where loss has occurred with a 10x zoom feature for viewing every detail up close.
2. An augmented‑reality guided overview video for the FNOL process, along with an AI‑generated transcript of the policyholder’s audio narrative, ensuring that all critical context is accurately captured.
3. A room floorplan scan with dimensions and measurements that can be exported and integrated with estimator software tools.

Download our white paper to learn how AI-enabled property assessment solutions like Flyreel for Claims can help supercharge your desk adjusting, speed up claim resolution and enhance your customer experience.