LexisNexis® Keep Contact


Transform your engagement efforts by improving and maintaining patient and member data.

Patient and member data is a critical feed to almost every workflow in a healthcare organization, yet that data becomes outdated very quickly. How can your organization keep up with patients' changing lives?

keep contact

Patient information is in a much greater state of flux than most health organizations realize. There are more cell phone numbers than people in the United States, and the number of job changes, name changes and relocations all combine to make the currency and accuracy of patient contact information questionable at best.


Solving for these inaccuracies is necessary for driving efficiency across business processes and improving care coordination and delivery, while focusing on containing costs. For example, incorrect patient contact information can impact re-enrollment numbers. To facilitate the verification, ongoing maintenance and protection of patient data, LexisNexis Keep Contact empowers healthcare organizations to:


  • Fill in and augment patient and member profiles
  • Ensure care management and other outreach departments have current contact information
  • Leverage a unique identifier in place of sensitive information like SSNs and DOBs
  • Maintain information on highly-transient patients and members
  • Improve transparency into minor populations through public records linking
keep contact 


LexisNexis Keep Contact delivers all the information you need to know about your patients and enables you to integrate that information into your operations. Keep Contact cleans and enhances your patient files with information from our vast public records. The result is a patient profile containing the most current and comprehensive information available using LexisNexis LexID proprietary matching algorithm and the HPCC computing platform to verify key individual input data.


Leveraging Keep Contact as part of your operations helps improve preventative care efforts, increase patient engagement, reduce returned mail expenses, improve effectiveness of clinical outreach programs and, finally, impact HEDIS/STAR ratings and patient satisfaction.

Get it now: For more information about LexisNexis® Keep Contact, please call 866.396.7703.

More Information

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Keep Contact Brochure

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LexisNexis® Keep Contact does not constitute a “consumer report” as that term is defined in the federal Fair Credit Reporting Act, 15 USC 1681 et seq.(FCRA). Accordingly, LexisNexis® Keep Contact not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another permissible purpose under the FCRA. Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified.