LexisNexis® Flyreel® Solutions for the Insurance Industry

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LexisNexis® Flyreel® Solutions

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Get more actionable risk and exposure insights in days, not weeks

LexisNexis® Flyreel® turns a regular mobile device into an AI-enabled property risk assessment and risk exposure solution that helps provide carriers with faster, more comprehensive risk insights on the interior, exterior and aerial view of a property.

That means you can:

• Better detect risks and exposures at point of underwriting, renewal and claim
• More easily identify properties requiring manual review, so you can make the most of your workforce’s expertise
• Get higher-quality, more accurate data—on more properties—to support faster, more informed decisions at scale
• Streamline the customer experience without compromising risk assessment

Avoid costly mistakes—get the data you need, when you need it.

Feeling stuck with in-person inspections? 

Amplify your personal lines underwriting workforce

In-person property inspections can be cost-prohibitive and difficult to scale, making it harder to get timely insights for informed decision-making.

With Flyreel, you can get critical insights about the interior, exterior and aerial detections you care about, which can help:

  • Improve loss ratios and reduce premium leakage by identifying critical hazards and property characteristics up front.
  • Conduct more accurate insurance-to-value (ITV) calculations to help determine replacement costs and coverage.
  • Increase customer engagement, customize coverage and promote retention.
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Automate processes in commercial property

Manual and paper-based processes can make it challenging for commercial property underwriters to provide accurate risk assessments in a timely manner.

Flyreel for Commercial helps guide busy small business owners through a simple inspection experience, collecting essential property insights tailored to your risks and guidelines, so you can:

  • Capture high-quality, more accurate data to help you classify businesses.
  • Automate property risk assessments and help expand capacity to capture untapped opportunities.
  • Help meet business owners’ expectations for fast, frictionless experiences.
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Empower adjusters to help close claims faster 

Property claims volumes are on the rise, traditional desk inspections  may not provide enough details and onsite field inspections can be time consuming and can cause delays in the process. You may need another tool in your toolbox. 

At FNOL, Flyreel for Claims allows the insured to conduct a 360 virtual inspection of the claim while creating a 3D model in less than 10 minutes and return what’s needed to help close/settle/resolve the claim. 

That can help you:

  • Reduce operational costs and make better use of adjuster resources.
  • Fast-track claims processing by moving inspections to FNOL.
  • Improve customer satisfaction with a more seamless, intuitive experience.
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Featured Awards

Connected Home Innovation of the Year
2025 IoT Breakthrough Awards 2025

Technology Innovation
2024 PropertyCasualty360 Insurance Luminaries

2025 IoT Breakthrough Awards 2025
2024 PropertyCasualty360 Insurance Luminaries

80%

Flyreel surveys with actionable critical detections

40%

Homes with critical interior risks that  an exterior inspection alone wouldn’t reveal¹

99%

We work with 99% of U.S. personal auto and home insurers

14%

Patents held and/or pending for the proprietary technology fueling Flyreel

¹ Source: LexisNexis Risk Solutions internal study

I have worked with the Flyreel team now with two insurers. We originally selected Flyreel because we saw the insights it would give us that we otherwise would not have had. I definitely feel like we made the right decision being an early adopter. That’s why I advocated bringing it to Rockford (Mutual) when I made the move here.

We had a specific need to better manage our line of sight into the condition of exterior steps, especially in the colder conditions, where slips and falls can be problematic for a homeowner. Within 48 hours, the Flyreel team had implemented the solution we needed, and we were able to put it into production very quickly. 

“I am a huge believer in the value of LexisNexis Flyreel and the solutions it can provide the insurance community.” 

Property risk insights from your customer’s mobile device to your workbench

How does Flyreel work?

Initiate a Flyreel inspection by emailing or texting your customer a customized invitation. Your customer gets clear instructions from the Flyreel virtual assistant to help them confidently and accurately scan their property. 

After the property survey is complete, you will receive an actionable report that includes AI-assisted attributes (based on your individual underwriting rules) that can help determine which properties can be fast-tracked and which ones would require manual review.
 

The virtual inspection solution with more than 8,200 consumer reviews

Over nearly a decade, we’ve fine-tuned the Flyreel user experience so it’s intuitive and easy for customers to use. That includes finicky things like how questions are phrased or how instructions are provided. Our virtual assistant responds to on-site property characteristics, which means you don’t have to be an expert to use it with confidence and ease.

And consumers do use it, with completion rates well above the industry average. That means you get more data on more properties—helping fuel faster, smarter decisions.

4.9/5

Star rating in the Apple App Store

4.8/5

Star rating in Google Play 

95%

Insureds who are satisfied with their Flyreel experience²

+75%

Completion rate among customers who follow Flyreel best practices² 

2Source: LexisNexis Flyreel post-inspection survey

More productive underwriters and adjusters. Happier customers.

FAQ

Because Flyreel uses a native app on the insured’s mobile device, there is no ability to ‘upload’ files (photos or videos) when capturing images. Therefore, we know the photo or video was taken on the device. We also know where it was taken because each response in the conversation is geo-tagged, so you can have confidence the inspection has been completed for the right property.

Our computer vision models are trained off hundreds of thousands of test images and hundreds of thousands of real-world images. We backstop computer vision findings with a manual quality review to make sure the findings are accurate and to help train our models even further.

All of our data is encrypted and our security protocols follow industry standards. We are happy to engage our security team partners to discuss further if desired.   

Pricing is based on completed inspections. You don’t pay for inspections that the user doesn’t complete.

It typically takes 4-6 weeks to implement Flyreel. The most time-consuming piece is customizing what you want to capture. We can help you launch quickly, then continue to make updates or additions to the email templates or survey conversation as you go. 

We did a demographics study of all completed Flyreels and found completion rates were consistent across all ages and home values. We’ve also found that both urban and rural policyholders use Flyreel. Finally, some carriers express concern that some policyholders, especially older ones, may not have a smartphone. We rarely run into instances in which a policyholder doesn’t have a smartphone that can operate Flyreel.