A 2025 LexisNexis® Risk Solutions consumer survey finds provider directory benefits are underrealized. Here's what organizations can do about it.

Provider directories should make it easy for patients and members to find the right care in the right network. Yet a new 2025 LexisNexis® Risk Solutions survey shows that many directories still fall short, leading to frustration, unnecessary call center volume and missed opportunities for stronger engagement. The findings reveal where directories succeed, where they fail and how organizations can close the gap. 

Key Insights

• The importance of data accuracy
• Usability barriers
• Mobile-friendly access
• Better education to drive adoption

This infographic distills the findings into actionable insights that healthcare organizations can use to improve directory reliability, rebuild trust and reduce administrative burden. Whether you’re a payer or provider, these insights can help you create a more seamless user journey.