Combat Fraud and Optimize Digital Customer Experience

One State’s Journey to Help Claimants in Need

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On-Demand Webinar

COVID-19 resulted in massive changes in the services required by claimants.

From unemployment insurance and rental assistance to vaccine deployment and tracking — as well as changes in the way those services are delivered — the pivot to online services was swift, causing massive levels of requests and, unfortunately, ample opportunities for identity theft and benefit fraud.

Experts from Government Technology, Okta and LexisNexis Risk Solutions explore how one state quickly moved to a multi-layered identity verification and authentication strategy to stop almost 5 million automated, fraudulent log-in attempts in less than three weeks.

Also highlighted in this webinar:

  • How to prevent, detect and investigate fraud while providing a frictionless consumer experience
  • How future-proofing authentication processes with risk-based decisioning can allow customer support teams to spend more time helping citizens who are genuinely in need
  • How to deliver secure authentication despite an increased risk of identity fraud from stolen PII and data breaches

Featured Speakers: 

  • Kelly Johnson, Chief Information Officer, Kansas Department of Labor
  • Ryan Schaller, Senior Solutions Engineer, Okta
  • Zach Watkins, Director of Fraud & Identity Solutions, LexisNexis Risk Solutions 
  • Deborah A. Snyder, Moderator, Senior Fellow, Center for Digital Government
Combat Fraud & Optimize Digital Customer Experience

Download the full webinar here

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