Today’s customers use multiple channels and different devices to conduct their business with government agencies. Whether they contact you in person, by phone, online or through a mobile app, they expect fast, convenient access. You’re happy to meet those expectations but first you need to verify that they are who they say they are and not criminals.

Limited or single-point identity verification and authentication solutions that worked in the past don’t offer you the protection they once did. 

In this Guide, you’ll learn how to address this, including: 

• The #1 fraud challenge—verifying identity
• Assessing your identity verification and authentication needs
• Choosing an identity solution provider
• Noting areas of concern regarding providers
• Standards providers should meet

Defend against fraudsters by using innovative, proven solutions that protect your agency and customers online. Download our Buyer’s Guide to Identity Assessment Solutions and learn more about protecting your agency.