NEW CONNECTED CAR REPORT
Our latest report, The Driver’s Mindset: Connectivity and Connectedness, brings exclusive and unique insights to the Automotive Industry on the behavior and expectations of the connected car customer. It uncovers strategies and opportunities to further engage customers, effectively maximize connected services subscriptions, and improve the overall experience for new and used vehicle owners.
Watch these videos to learn how we can help automakers tune into their customers at every turn.
Used-car owners are interested in connected services
Buyers of used connected cars are keen on trying connected services, according to our recently published research, the Driver’s Mindset: Connectivity and Connectedness.
But those customers remain largely untapped: only one in every four used car buyers is offered a connected services free trial at the dealership. Yet, automakers can reach out to them after they leave the leadership and offer the benefits of connectivity in their recently purchased vehicles.
In this video, Pavan Mathew, Head of Automotive Business Development at LexisNexis Risk Solutions, talks about this potential opportunity to establish a relationship with used connected car owners.
Increase the activation of connected car services
Activation rates of connected services would be higher if buyers of connected cars were offered to try those services in a free trial, according to a survey conducted in November 2022 by LexisNexis Risk Solutions with over 2,000 connected car owners.
But only 43% of buyers heard in their dealerships about the opportunity to enroll in a free trial – and after trying them, nearly half (45%) became paid subscribers.
In this short video, David Nemtuda, Head of Automotive Products at LexisNexis Risk Solutions and author of the survey report “The Driver’s Mindset: Connectivity & Connectedness”, explains the consequences of that and how automakers can still engage their clients and offer them connected services. Check it out!
Get proven, innovative solutions to help elevate your customers’ brand experience from a global leader in big data and advanced analytics. We deliver trusted solutions that enable you to improve your data ecosystem helping to reduce complexity and friction- so you can maximize productivity,
and ultimately, profitability.
See the tabs below to see how we can help
Improve your customer experience while helping to minimize friction, reduce fraud and simplify compliance with evolving privacy regulations. Our identity access management solutions help ensure you have the right person for your connected services, digital retailing, compliance and mobility workflows through a customer centric digital experience.
Everything you need to manage digital and physical identity risk.
Connected Services
Digital Retailing
sales experience or a digital to offline
experience easier while minimizing
fraud with identity access management
solutions that more seamlessly verify and authenticate identities of purchasers.
Compliance Simplified
Shared Mobility
Maximize your investments in connectivity while giving your customers an opportunity to reduce the cost of vehicle ownership by encouraging better driving behavior and offering a more seamless integration of their driving and vehicle data into insurance carrier workflows.
Increase the value of driving behavior data and help your customers take advantage of their good driving through our telematics solutions. Whether using connected car data or our app-based solutions, the LexisNexis® Telematics Exchange ingests and normalizes telematics driving data collected from your program to create attributes and risk scores for a more seamless integration into insurance carrier workflows.
For more information about using connected car data for usage-based insurance (UBI) with LexisNexis Risk Solutions, follow the link below.
Not ready to use connected car data? Learn more about our solutions that can help you get a UBI program started sooner than later.
Vehicle Build Sheet
Mileage
Provide peace of mind for your customers during a stressful time with post-collision support from LexisNexis Risk Solutions.
LexisNexis® Collision Intelligence
Claims Integration
Increase repair rates of vehicles with safety related recalls and help keep your customers safer through recall services from LexisNexis Risk Solutions.
LexisNexis® Recall Clarity
Boost effectiveness of your safety recall outreach. Our proprietary tools and public records data provide the name, address, phone and email of the current vehicle owner — enhancing and streamlining your overall recall processes.
Engage with and deliver more value to secondary vehicle owners by keeping up with changes in vehicle ownership.
LexisNexis® Owner Check
Open new opportunities for secondary owners with timelier, more complete, change of vehicle ownership information. Our proprietary linking technology offers a solution for detection of vehicle ownership changes, allowing you more flexibility in making the most of the services you offer and making it easier for you to connect with secondary vehicle owners.
LexisNexis Risk Solutions is proud to be the recipient of a Gold Merit Award in the AutoTech category for LexisNexis® Owner Check
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Featured Content
Automotive News’ “In the Driver’s Seat” interviewed LexisNexis Risk Solutions to talk about the key factors affecting customer loyalty, opportunities for improving the customer experience, and recommendations for OEMs looking to enhance the vehicle ownership experience.
Listen to a Podcast Discussing how Our Solutions Connect Automakers and OEMs with New and Used Car Owners.
LexisNexis Risk Solutions spoke with Marcus Amick, host of To the Point podcast and freelance reporter for Automotive News. In the podcast, we discussed how auto dealers and OEMs are missing the mark on connecting with consumers and how our solutions can help them connect to new and used car owners
TUNE INTO YOUR CUSTOMERS AT EVERY TURN
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LexisNexis Telematics OnDemand is a consumer reporting agency product provided by LexisNexis Risk Solutions and may only be accessed in compliance with the Fair Credit Reporting Act, 15 U.S.C. 1681, et seq. Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified. LexisNexis and the Knowledge Burst logo are registered trademarks of RELX Inc., used under license. Copyright © 2020 LexisNexis.