Shared Sentiments Among Consumers Who Hire Attorneys in the Auto Claims Process
Quick hits on what’s driving bodily injury claimants toward attorneys
In 2024, LexisNexis® Risk Solutions conducted a survey of 1,000 U.S. consumers who had been injured in an accident to uncover why claimants like working with attorneys.
The prior year’s research study uncovered that among claimants who hired a plaintiff attorney, 93% would likely do so again.
This year’s study highlights that 70% of respondents hired attorneys, but of that group, 15% never intended to seek counsel.
Over half of the group (61%) say they hired an attorney because of something the other driver’s carrier did. Within that subset, the majority of the claimants cite that a “series of events” during the claims process prompted them to hire an attorney.
Access the complimentary ebook and explore key events that shaped these claimants’ experiences, along with insights to help carriers better understand the drivers of attorney involvement in auto claims.
Related Resources
Four Reasons Why Consumers Seek Legal Counsel on Bodily Injury Claims
