Shared Sentiments Among Consumers Who Hire Attorneys in the Auto Claims Process

The study highlighted that 70% of respondents hired attorneys, but of that group, 15% never intended to seek counsel. Within this ebook, that group will be referred to as Attorney Unplanned.

Key findings from the research include:

A Series of Events Can Trigger Attorney Involvement

• The majority of the Attorney Unplanned claimants cite that a “series of events” during the claims process prompted them to hire an attorney.
• When asked more specifically what promoted them to hire an attorney, 61% of the group say it was because of the way things were going with the other driver’s carrier.
• Following that, 26% say they were encouraged by others (friends, family, etc.) to hire an attorney.

Communication Matters

• Forty-seven percent of Attorney Unplanned claimants cite poor communication from the carrier as the top reason they hired an attorney.
• Seventy-one percent of the Attorney Unplanned group say they were the ones to contact the other driver’s carrier first.
• Seven out of 10 claimants in the Attorney Unplanned group say they are asked to relay details of their accident more than two times during the claims process. 

Explore More Findings

Access the complimentary ebook to explore the “series of events” during the claims process that prompted claimants to hire an attorney, along with other key findings that shaped the surveyed claimants’ experiences. You’ll also gain insights to help carriers better understand the drivers of attorney involvement in auto claims.