Desk Officer Reporting System (DORS)

Desk Officer Reporting System (DORS)

Now available with Field Clarity-
the first AI-guided video assistant
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Learn how citizen online reporting helped a large sheriff’s office in Florida:

  • Save its deputies 2,000 manhours per month 
  • Improve workforce and citizen satisfaction
  • Build better evidence and stronger cases
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1.8 million reports filed. $90 million in operational savings by nearly 600 agencies* 

Citizens expect a mobile-first experience and immediate response to their needs. In recent years, the LexisNexis® Desk Officer Reporting System (DORS) helped thousands of agencies deliver on those expectations with nearly 10 million reports filed saving hundreds of millions of agency dollars, based on a conservative estimate of 30 minutes and $50 per report filed. 
*Includes 2025 Agency DORS Customer Statistics

Built by law enforcement, for law enforcement 

DORS was built by officers with a vision to spend less time tied to routine paperwork and more time spent making a real safety impact for their community. That’s how DORS became the first citizen online reporting platform for law enforcement in 2005.

Setting the standard for citizen online reporting systems

DORS has set the standard from the beginning as a force-multiplier for agencies and a game-changer for the communities they serve through the successful management of hundreds of incident types online. 

Today, DORS, unlike other online reporting tools, continues to modernize and improve. A new feature guides citizens through dynamic minor incident reporting with the help of Field Clarity an AI-guided video assistant, allowing citizens to enter a short description of their situation to kick off a conversational dialogue with the virtual assistant who helps them film on-scene evidence to speed up and improve data accuracy that’s fed directly into the agency’s Record Management System (RMS). The result is a better experience for citizens, more efficient workflows for officers and stronger documented cases for investigators.

Industry-defining Features 

Mobilie first icon

Mobile-first reporting experience

AI assisted icon

AI-assisted video reporting

Automated icon

Automated RMS integration

Reporting access icon

24/7 reporting access and authorized distribution

Customizable icon

Customizable reporting forms

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Secure data handling

Modern reporting for improved agency performance

Modernizing reporting workflows improves service delivery while enabling agencies to redirect resources for the greatest community impact.
Welcome to the modernized DORS with Field Clarity – a new era in citizen online reporting. Still setting the standard 20+ years and counting.

What real agency leaders are saying

“The officers love that they are getting some reprieve from calls. Especially those minor crash and hit-and-run reports. It’s a time-saver for not only the victim, but also the police department.”
Captain Katie Diehl
Lansing Police Department

“Some people are hesitant to talk to the police. By using DORS, it gives them the ability at their leisure to go online and report stuff they wouldn’t normally report.” 
Chief Gary Thoman
Pelham Police Department 

See Chief Gary Thoman >> 

Modernized citizen online reporting

DORS replaces manual intake and unnecessary dispatch with a controlled, digital reporting workflow. With continuously evolving AI-forward tech, agencies can modernize incident reporting to deploy officer resources more effectively without sacrificing investigative insight and improve relationships with citizens through a user-friendly service.
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