Improve Collections Outcomes with Better Contact Strategies
Modernize Your Contact Strategy for Today’s Collections Landscape
To succeed in today’s complex collections environment, your outreach strategy needs more than simple automation. More accurate data and a consumer-first approach that helps you comply with regulations are what drive better results and reduces the cost to collect.
Right Party Contact (RPC)
Embrace a consumer-centered strategy
Helps ensure compliant outreach
Get paid before funds run out
Collections teams compete for the same limited repayment dollars. Outdated account details and one-size-fits-all customer outreach puts your organization at a serious disadvantage and increases compliance risk.
Keep up with consumer movement
Contact data goes stale fast. On average, 12% of Americans move each year, which translates to tens of millions of address changes annually.1 Without regular data updates, you’re likely wasting time contacting wrong parties or doing manual research to find the correct information. Eliminate inefficient contact attempts and improve success rates with multiple tools that help keep data current and more complete.
Reach consumers on their terms
Consumers aren’t powerless. They can ignore, block or disregard your collections outreach. When you have their contact information at your fingertips, you can try reaching them through their preferred channel, increasing the likelihood your message gets through and the consumer is more likely to be receptive.
The cost of non-compliance is rising
Regulatory scrutiny is escalating. By early 2025, the CFPB had already enforced $5 billion in penalties and over $19 billion in consumer relief, making accurate contact and compliance non-negotiable.2 Don’t take unnecessary risks. Stay ahead of costly penalties with tools that support regulatory adherence.
Continuous refinement of these strategies through data and feedback
allows you to optimize collections performance and compliance.
Power your collections with RPC insights
Learn how to improve collections success without increasing your workload. Our latest guide offers proven strategies you can apply right away. Whether you manage first- or third-party collections, you’ll find practical advice to:
Build a data-driven
contact strategy
to reach the right party faster
Recover more revenue and
with greater efficiency
while maximizing results
Stay ahead of evolving
compliance rules
other standards with confidence
Explore How to Improve Your Collections Performance Through Proven Strategies In Our Easy-To-Follow eBook.
Contact us to learn more.
1 https://www.census.gov/topics/population/migration/guidance/acs-1yr.html
2 https://www.consumerfinance.gov/enforcement/enforcement-by-the-numbers/
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