redefining-the-retiree-experience
by Jane Doe Smith, Data Analyst Specialist, LexisNexis
Empowering Retirement Systems to Deliver a Better Member Experience
Modern retirees expect digital experiences that are fast, intuitive, and trustworthy. When those expectations aren’t met—when sign-ins are slow, verification steps feel intrusive, or account recovery takes too long—it undermines confidence in the entire system. For public retirement agencies, experience is now the foundation of trust.
Meeting that expectation has never been more complex. Behind every simple login or online claim request, new risks are emerging. Synthetic identities, automated fraud attempts, and AI-generated data are challenging verification methods that weren’t built today’s risks.
The Securing Trust in Public Retirement Systems eBook explores how agencies can reimagine the retiree journey—balancing accessibility with integrity through smarter modernization strategies.
Inside the eBook, you’ll learn:
- What drives citizen expectations for friction-free digital experiences
- How outdated verification processes are creating frustration and risk
- The new realities of AI-enabled fraud targeting public benefit systems
- Practical guidance for modernizing step by step—without disrupting service delivery
Public retirement systems can deliver both simplicity and security. The key is designing every interaction to inspire confidence.
Download Securing Trust in Public Retirement Systems to explore how your agency can elevate the retiree experience while safeguarding public trust.
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