The Texas County & District Retirement System (TCDRS) has been providing retirement, disability and survivor benefits to Texas county and district employees since 1967.
So it’s not surprising that TCDRS was ahead of the curve when it began taking steps toward digital transformation.
Customers expect digital options
TCDRS wanted to expand online services to its members. As the pace of digital transformation accelerated, the organization sought to further enhance the digitization of its business. They realized that adding self-serve online options not only benefitted customers and TCDRS itself, but it improved the organization’s internal process efficiency, freeing staff to focus on other high-touch areas.
TCDRS implemented LexisNexis Risk Solutions products within their call center channel to meet their goal of making every customer channel secure and customer friendly.
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Find out more about TCDRS’s success and how LexisNexis® Risk Solutions helped them in their journey.
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Locate and identify people, businesses and assets
Visualize complex relationships to locate people and businesses quickly
Transform human interactions into actionable intelligence
Resolve debtor identities and collect more revenue
Authenticate customer identities in real-time
Complete identity verification, spot fraud and uncover identity discrepancies in real time
Gain a more complete view of individuals and businesses in your agency by linking together records.
Get a clear view of your program’s participants to pinpoint fraudsters and stop improper payments.
Authenticate a user with a one-time login transaction
Prevent fraud while providing a positive online experience for citizens
Prevent fraud with next-generation digital identity assessment by ThreatMetrix®
Recognize a true identity and fight fraud in real time