Progressive Texas Retirement System Adds Online Services While Fortifying Security
LexisNexis® Risk Solutions helps to give Texas County & District Retirement System members confidence that their accounts are secure as they transact throughout their digital journey.
The Texas County & District Retirement System (TCDRS) has been providing retirement, disability and survivor benefits to Texas county and district employees since 1967.
- As a $37 billion system, TCDRS now serves more than 330,000 members.
- The organization is widely considered a model for responsible funding and has cultivated a reputation for innovation.
So it’s not surprising that TCDRS was ahead of the curve when it began taking steps toward digital transformation.
Customers expect digital options
TCDRS wanted to expand online services to its members. As the pace of digital transformation accelerated, the organization sought to further enhance the digitization of its business. They realized that adding self-serve online options not only benefitted customers and TCDRS itself, but it improved the organization’s internal process efficiency, freeing staff to focus on other high-touch areas.
TCDRS implemented LexisNexis Risk Solutions products within their call center channel to meet their goal of making every customer channel secure and customer friendly.
Download our case study
Find out more about TCDRS’s success and how LexisNexis® Risk Solutions helped them in their journey.
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