This authoritative and market leading study informs the level and impact of fraud, including the challenges, volume, and cost, as well as the resources that SNAP agencies and IES utilize to detect and prevent fraud.
The 2023 study expanded its scope to include integrated eligibility systems (IES). IES refers to a common eligibility system to manage various human services benefit programs, including but not limited to:
A third-party market research firm anonymously collected survey responses in August 2023, with a total of 149 completions in the United States. Respondents included senior executives responsible for fraud mitigation and decisions with SNAP agencies and IES.
The study reports on key trends related to fraud detection, prevention, and the benefit allocation experience. In addition to analyzing the cost of fraud, the study explores the time and resources expended by SNAP investigators to prevent attacks and mitigate fraud and analyzes current fraud impacts and trends affecting this critical government benefit.
This study provides insight into where the pain points are and the challenges faced by agencies while administering essential assistance, and the financial impact from fraud. Without digital identity tools that provide equitable and expedient access to benefits, the true cost of fraud will continue to grow under the persistent threat of identity thieves, bot attacks, and insufficient technology and resources.
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