SNAP agencies are operating in an increasingly complex environment. Rising fraud costs, payment integrity requirements, evolving eligibility policies and growing administrative workloads are creating new challenges for agencies responsible for safeguarding benefits while delivering timely service.
At the same time, modernization initiatives and integrated eligibility systems are transforming how agencies verify eligibility, assess risk and make benefit decisions. This research provides a national snapshot of how SNAP leaders are navigating these priorities and where they see opportunities to strengthen program integrity, improve efficiency and support more confident eligibility decisions.
The findings reveal a clear pattern: agencies that combine modern risk assessment, eligibility and verification capabilities with accurate, authoritative data are better positioned to improve program integrity, reduce costs and strengthen confidence in eligibility decisions. Data gaps, by contrast, continue to contribute to higher fraud costs, payment errors and administrative burdens.
• Benchmark insights from SNAP agency leaders across the country.
• The latest trends in fraud volume, fraud costs and administrative burden.
• Key drivers behind payment error rates and application processing challenges.
• How integrated eligibility systems are transforming fraud and eligibility management.
• The growing impact of identity fraud, document fraud and EBT-related schemes.
• The role of data quality and data access in improving payment integrity outcomes.
• Technology, modernization and program integrity strategies associated with stronger performance.
• How agencies are preparing for evolving policy, funding and operational requirements.
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