Billions at Risk: Operational Resilience in the Face of Massive Change

At the same time, increasingly sophisticated fraud schemes and rising demand for services are exposing gaps in eligibility processes, oversight models, and data visibility. Leaders are being asked to do more—with less—while ensuring access for eligible populations is not compromised.

Now available on-demand, the Billions at Risk: Operational Resilience in the Face of Massive Change webinar examines the policy, fiscal, and fraud trends reshaping program eligibility and integrity across state agencies. In this expert-led session, speakers Amy Simon and Andrew McClenahan, pinpoint where agencies are most exposed as oversight intensifies—and outline practical, data-driven strategies to reduce improper payments, withstand audit pressure, and strengthen operational resilience over the next 12–24 months.

Viewers will gain insight into:

• The key forces driving change across eligibility and program integrity 
• How siloed systems increase risk, inefficiency, and financial exposure 
• Where data-driven strategies can reduce improper payments and administrative burden 
• How leading states are strengthening oversight while maintaining access for eligible populations