There’s no question that “logging on” is preferable to lining up at a government office to receive services. This convenience can backfire unless the identity proofing solution is comprehensive in its sources to positively identify all your clients including the “unbanked” or “thin” credit file portion of the population, which represent more than 100 million Americans. But convenience aside, there are other drawbacks to digital connectivity; mainly making it easier for fraudsters to defraud the government. The more your identity management service can tell you about your constituent, the better you can defend against fraud and improper payments.
Learn more about the ways that identity management services can improve the experience for your constituents and help you balance multiple business objectives by downloading our white paper.
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