Detecting and deflecting criminal activity is only part of it.

Managing fraud in a large customer-facing organization can feel like the textbook definition of “one step forward, two steps back.” You fortify your processes and systems against known threats — only to be hit again with a new and different attack. Or, perhaps you don’t realize the extent of fraud exposure until it’s too late, and all you can do is try to stem your losses.

Whether proactive or reactive, fraud and identity management is an unrelenting cycle of increasing risk, expense and frustration. It’s particularly irritating for good customers who don't want to be caught up in cumbersome fraud detection efforts. And for your colleagues who want to introduce new services and channels.